Should I choose Mailtrap Email Sandbox & Testing for Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Mailtrap Email Sandbox & Testing for Salesforce holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Mailtrap Email Sandbox & Testing for Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Mailtrap Email Sandbox & Testing for Salesforce typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Mailtrap Email Sandbox & Testing for Salesforce and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Migration support varies by app and category. Mailtrap Email Sandbox & Testing for Salesforce and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Mailtrap Email Sandbox & Testing for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Mailtrap Email vs Talkdesk for — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Mailtrap

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Mailtrap	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Tagline	“Preview your Salesforce emails before sending them to a live contact.”69 chars	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars
Description	1192 / 2000 chars60% used	1127 / 2000 chars56% used
Screenshots	—	—
Languages	en	enfrdeptes
Platforms	Salesforce	Salesforce
Developer	Mailtrap (Email SandBox)	Talkdesk
Listed	July 22, 2026

At a glance

8 metrics · auto-computed

Feature comparison between Mailtrap Email Sandbox & Testing for Salesforce and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Metric	Mailtrap Email Sandbox & Testing for Salesforce	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Rating	★ 5.0 ★	4.7 ★
Total reviews	1	★ 699
Free plan	★ Yes	—
Pricing	freemium	paid
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 6	3
Languages	1 supported	5 supported
Listed since	Jul 2026	Apr 2016

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Mailtrap Email Sandbox & Testing for Salesforce is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Mailtrap Email Sandbox & Testing for Salesforce offers a free tier (freemium) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Mailtrap Email Sandbox & Testing for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Mailtrap Email Sandbox & Testing for Salesforce; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than Mailtrap Email Sandbox & Testing for Salesforce's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Mailtrap Email Sandbox & Testing for Salesforce audit • Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Mailtrap	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
agentic ai	Not ranked	#1
agentforce ai	Not ranked	#1
agentic	Not ranked	#1
build templates verify	#2	Not ranked
email alerts	#7	Not ranked

7. App details

Long-form description · keyword frequency

Mailtrap

Testing an email out of Salesforce means sending it to somebody. So you hunt for a Contact that definitely isn't a real customer, or create a fake one and remember to clean it up, or send to your own address and hope it looks the same. Then you only get what landed in one mailbox: no headers, no spam score, no idea how it renders anywhere else. Mailtrap Email Sandbox for Salesforce takes the recipient out of it. Turn Testing Mode on, and every email your org generates lands in a Mailtrap sandbox instead of a Contact or Lead. You see the whole message: content, merge fields resolved against real production records, HTML and plain text, attachments, rendering, and spam score. Salesforce Email Log Files give you metadata only. Who It's For Marketers iterating on templates and campaign email. Sales checking outreach and follow-up content before it goes live. Admins building and testing email flows. QA verifying email behavior. Consultants working in a client's production org, where sending a test to the client's customer isn't an option. What It Works With Sales Cloud, Service Cloud, Experience Cloud, and platform email, including Flow, Apex, email alerts, and templates.

Top keywords

email9×4.57%
cloud3×1.52%
salesforce3×1.52%
testing3×1.52%
client's2×1.02%
contact2×1.02%
content2×1.02%
customer2×1.02%
isn't2×1.02%
mailtrap2×1.02%
only2×1.02%
org2×1.02%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Mailtrap

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

Mailtrap

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Mailtrap · 8 changes

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics · 0 changes

7. App details

Frequently asked

Is Mailtrap Email Sandbox & Testing for Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Which has better reviews, Mailtrap Email Sandbox & Testing for Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Should I choose Mailtrap Email Sandbox & Testing for Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Which is faster to set up, Mailtrap Email Sandbox & Testing for Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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