Which works better for small vs large Salesforce AppExchange stores?

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI typically suits early-stage and growth-mode stores based on its review-base composition (1 reviews). Vonage Premier for Salesforce Voice Contact Center and CTI aligns more with early-stage and growth-mode stores (1,042 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

NiCE CXone Agent vs Vonage Premier for — Salesforce

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI vs Vonage Premier for Salesforce Voice Contact Center and CTI

Side-by-side comparison · 24 data points

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI

2.0·1reviews

Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader.

Shopifypaid

Change

1. Listing metadata

Field-level data

	NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI	Vonage Premier for Salesforce Voice Contact Center and CTI
Tagline	“Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader. ”204 chars	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars
Description	1198 / 2000 chars60% used	1144 / 2000 chars57% used
Screenshots	—	—
Languages	nlenfrdeit+6 more	en
Platforms	Shopify	Shopify
Developer	NICE CXone	Vonage

At a glance

9 metrics · auto-computed

Feature comparison between NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI and Vonage Premier for Salesforce Voice Contact Center and CTI
Metric	NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI	Vonage Premier for Salesforce Voice Contact Center and CTI
Rating	2.0 ★	★ 4.9 ★
Total reviews	1	★ 1k
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	11 supported	1 supported
Listed since	Feb 2024	May 2010

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Vonage Premier for Salesforce Voice Contact Center and CTI is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI's 2.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI at paid, Vonage Premier for Salesforce Voice Contact Center and CTI at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,042 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Vonage Premier for Salesforce Voice Contact Center and CTI; mid-market and enterprise merchants with specific feature requirements should evaluate both — NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI's 1-review base may include the workflow context that matches your specific use case better than Vonage Premier for Salesforce Voice Contact Center and CTI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI audit • Vonage Premier for Salesforce Voice Contact Center and CTI audit

Listed	February 1, 2024	May 22, 2010

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI	Vonage Premier for Salesforce Voice Contact Center and CTI
cloud voice	Not ranked	#1
the world	Not ranked	#1
cloud seamlessly integrate	Not ranked	#1

9. App details

Long-form description · keyword frequency

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI

Personalize Interactions with Omnichannel Context: Customers want agents to know who they are and what they want without long explanations. NiCE CXone Agent Workspace for Salesforce Embedded gives your agents a 360-degree view of the customer, including insights into interactions across all channels. Increase Agent Efficiency: When agents have too many screens & applications to juggle, customer service suffers. Our integration streamlines omnichannel contact handling while improving agent efficiency. Use customer data—caller ID, IVR input, customer number, etc.—or CXone skills-based routing to connect customers to the ideal agent or queue. Integrated WEM capabilities empower agents to manage their schedules and performance directly in Salesforce. Deploy & Maintain with Ease: Integrations can be difficult and costly to develop, deploy & maintain. CXone Salesforce Agent lets you deploy an integrated contact center solution in minutes and download updates as needed. With the industry’s most unified, multichannel cloud platform, NICE inContact is affordable, easy to manage, fast and flexible to implement. We provide solutions for: ACD, IVR, Dialer, CTI, WEM (QM/WFM), & Analytics.

Top keywords

agent5×2.94%
agents4×2.35%
customer4×2.35%
cxone3×1.76%
deploy3×1.76%
salesforce3×1.76%
agent efficiency2×1.18%
contact2×1.18%
customers2×1.18%
deploy maintain2×1.18%
efficiency2×1.18%
integrated2×1.18%

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm

Frequently asked

Common questions about this comparison

Is NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI or Vonage Premier for Salesforce Voice Contact Center and CTI cheaper?

Both NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI and Vonage Premier for Salesforce Voice Contact Center and CTI offer paid plans only. NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI starts at paid; Vonage Premier for Salesforce Voice Contact Center and CTI starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI or Vonage Premier for Salesforce Voice Contact Center and CTI?

Vonage Premier for Salesforce Voice Contact Center and CTI has the higher average rating (4.9★ from 1,042 reviews) compared to NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI (2.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI or Vonage Premier for Salesforce Voice Contact Center and CTI?

It depends on what you're optimizing for. NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI fits better if you prioritize broader integrations; Vonage Premier for Salesforce Voice Contact Center and CTI is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI or Vonage Premier for Salesforce Voice Contact Center and CTI?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI vs Vonage Premier for Salesforce Voice Contact Center and CTI

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI

1. Listing metadata

Vonage Premier for Salesforce Voice Contact Center and CTI

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI · 2 changes

Vonage Premier for Salesforce Voice Contact Center and CTI · 0 changes

9. App details

Frequently asked

Is NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI or Vonage Premier for Salesforce Voice Contact Center and CTI cheaper?

Which has better reviews, NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI or Vonage Premier for Salesforce Voice Contact Center and CTI?

Should I choose NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI or Vonage Premier for Salesforce Voice Contact Center and CTI?

Which is faster to set up, NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI or Vonage Premier for Salesforce Voice Contact Center and CTI?

See full keyword rankings, install trends, and weekly alerts

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