NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI for Salesforce AppExchange
By NICE CXone
NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI is the #269 ranked finance app on Salesforce, with a 2.0 average rating from 1 reviews, as a paid app, as of July 12, 2026.
NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI is a Salesforce AppExchange app by NICE CXone. With a rating of 2.0★ from 1 reviews, it currently ranks #269 in the Finance category.
AppRanks data: NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI ranks #269 in Finance on Salesforce AppExchange, placing it in the top 51% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI is a mixed-rating Salesforce app with a limited review volume. It is listed in the Finance category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by NICE CXone — established developer track record
Cons
- −Average rating below 4.0 (2.0★) — read recent low-star reviews before committing
- −Limited review base (1) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI
How NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI works
Personalize Interactions with Omnichannel Context: Customers want agents to know who they are and what they want without long explanations. NiCE CXone Agent Workspace for Salesforce Embedded gives your agents a 360-degree view of the customer, including insights into interactions across all channels.
Increase Agent Efficiency: When agents have too many screens & applications to juggle, customer service suffers. Our integration streamlines omnichannel contact handling while improving agent efficiency. Use customer data—caller ID, IVR input, customer number, etc.—or CXone skills-based routing to connect customers to the ideal agent or queue. Integrated WEM capabilities empower agents to manage their schedules and performance directly in Salesforce.
Deploy & Maintain with Ease: Integrations can be difficult and costly to develop, deploy & maintain. CXone Salesforce Agent lets you deploy an integrated contact center solution in minutes and download updates as needed.
With the industry’s most unified, multichannel cloud platform, NICE inContact is affordable, easy to manage, fast and flexible to implement. We provide solutions for: ACD, IVR, Dialer, CTI, WEM (QM/WFM), & Analytics.
Key features
- Improved CX: Save at least 2 minutes per call by synchronizing contact center and CRM information. Leverage customer data to optimize interaction routing. Improve CSAT scores by personalizing the omnichannel customer experience. Easy channel elevation.
- Handle 10% more calls: Integrate contact center controls within Salesforce. Automatically create and map contact information to objects, e.g., cases, contacts, accounts and tasks. Skills-based routing directs digital channels to the best-suited agent.
- Reduced training costs: No custom development required for this pre-built integration. Eliminate toggling between multiple applications & simplify the agent experience. Integrated WEM capabilities let agents manage schedules & performance in Salesforce.
Category rankings
As of Jul 12, 2026- Finance#269of 535Top 51%
- Customer Service#496of 1,110Top 45%
- Sales#812of 1,712Top 48%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI doesn't have curated competitor matchups yet. Other tracked finance apps on Salesforce:
Frequently asked questions
What is NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI?
NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI is an app for Salesforce. It currently holds a 2.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2024. It is listed under the Finance category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by NICE CXone.
Is NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI free?
NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI does not offer a permanent free plan on Salesforce. Pricing starts at 20, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI?
NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Finance category on Salesforce.
Where does NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI rank on Salesforce?
NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI currently sits at position #269 in the Finance category on Salesforce. That places it in the top 50% of 535 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI integrate with?
NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI lists 6 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Marketing Cloud, Sales Cloud, Service Cloud, Marketing Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI support?
NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI declares support for 11 languages on its Salesforce marketplace listing: nl, en, fr, de, it, ja, with 5 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.