Which has better reviews, NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI or Conga Composer Salesforce Connector | document generation for anyone, anywhere?

Conga Composer Salesforce Connector | document generation for anyone, anywhere has the higher average rating (4.7★ from 949 reviews) compared to NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI (2.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Which is faster to set up, NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI or Conga Composer Salesforce Connector | document generation for anyone, anywhere?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Conga Composer Salesforce Connector | document generation for anyone, anywhere has more onboarding documentation maturity (949 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI typically suits early-stage and growth-mode stores based on its review-base composition (1 reviews). Conga Composer Salesforce Connector | document generation for anyone, anywhere aligns more with early-stage and growth-mode stores (949 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI and Conga Composer Salesforce Connector | document generation for anyone, anywhere?

Migration support varies by app and category. NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI and Conga Composer Salesforce Connector | document generation for anyone, anywhere both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

NiCE CXone Agent vs Conga Composer — Salesforce

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI vs Conga Composer Salesforce Connector | document generation for anyone, anywhere

Side-by-side comparison · 24 data points

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI

2.0·1reviews

Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader.

Shopifypaid

Change

1. Listing metadata

Field-level data

	NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI	Conga Composer Salesforce Connector \| document generation for anyone, anywhere
Tagline	“Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader. ”204 chars	“Automatically generate your most critical company documents, such as proposals and quotes, contracts, bills and invoices, and customer communications documents using pre-built or customized templates automatically populated with data from any source. ”252 chars
Description	1198 / 2000 chars60% used	961 / 2000 chars48% used
Screenshots	—	—
Languages	nlenfrdeit+6 more	nlenfifrde+11 more
Platforms	Shopify	Shopify
Developer	NICE CXone

At a glance

9 metrics · auto-computed

Feature comparison between NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI and Conga Composer Salesforce Connector | document generation for anyone, anywhere
Metric	NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI	Conga Composer Salesforce Connector \| document generation for anyone, anywhere
Rating	2.0 ★	★ 4.7 ★
Total reviews	1	★ 949
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	★ 9
Languages	11 supported	16 supported
Listed since	Feb 2024	Nov 2009

AppRanks verdict

Generated from live data on this page

Based on the data on this page, Conga Composer Salesforce Connector | document generation for anyone, anywhere is the stronger choice for most Salesforce AppExchange merchants — 4.7★ vs NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI's 2.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI at paid, Conga Composer Salesforce Connector | document generation for anyone, anywhere at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Conga Composer Salesforce Connector | document generation for anyone, anywhere has the larger user base (949 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Conga Composer Salesforce Connector | document generation for anyone, anywhere; mid-market and enterprise merchants with specific feature requirements should evaluate both — NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI's 1-review base may include the workflow context that matches your specific use case better than Conga Composer Salesforce Connector | document generation for anyone, anywhere's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI audit • Conga Composer Salesforce Connector | document generation for anyone, anywhere audit

Listed	February 1, 2024	November 10, 2009

Last updated	—	—

3. Features

As listed by each developer

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI

Improved CX: Save at least 2 minutes per call by synchronizing contact center and CRM information. Leverage customer data to optimize interaction routing. Improve CSAT scores by personalizing the omnichannel customer experience. Easy channel elevation.
Handle 10% more calls: Integrate contact center controls within Salesforce. Automatically create and map contact information to objects, e.g., cases, contacts, accounts and tasks. Skills-based routing directs digital channels to the best-suited agent.
Reduced training costs: No custom development required for this pre-built integration. Eliminate toggling between multiple applications & simplify the agent experience. Integrated WEM capabilities let agents manage schedules & performance in Salesforce.

Conga Composer Salesforce Connector | document generation for anyone, anywhere

Get up and running quickly with Composer to reduce document delivery time. Gain additional insights with notifications and document history that increase visibility, speeding up team velocity, processes, and business cycles.
Merge data from anywhere into any template with the Conga Composer API. Easily embed document generation solutions into any website, app, and/or platform, and populate documents with data from any system of record while sending and saving as needed.
Fully control standardization and branding of your documents, ensuring everything you send out is accurate and current
Eliminate the risk of data inconsistency across your business cycle, including manual errors and rogue discounting from your teams.
Fully white label your document and agreement process to improve customer experience and lower security risks
Complete, accurate documents to address almost any use case in .PDF, Microsoft Word, Excel, PowerPoint, and HTML formats.
Incorporate professional, complex content such as tables, images, rich text, charts, dashboards, custom fonts, watermarks, and global currencies.
Lower points of friction and speed up time to value with fully embedded and automated solutions directly where your customers and employees operate
Easily integrate into CPQ and CLM processes for your business to speed up your revenue lifecycle

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI	Conga Composer Salesforce Connector \| document generation for anyone, anywhere
salesforce cloud	Not ranked	#1
send documents	Not ranked	#1
sales cloud	Not ranked	#2

8. Quality signals

Reviews · velocity · latest sentiment

Signal	NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI	Conga Composer Salesforce Connector \| document generation for anyone, anywhere
Average rating	2.0 ★ (1)	4.7 ★ (949)
Rating distribution	5— 4— 3— 2— 1—	573% 418% 30% 20% 19%

5 latest reviews · each app

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI

No reviews yet.

Conga Composer Salesforce Connector | document generation for anyone, anywhere

Jan 14, 2026
Billing Practices Are a Dealbreaker (Unauthorized Seat Added at Renewal) We’ve been a Conga customer for ~15 years, and I’m disappointed to say the billing experience has deteriorated to the point where I would not recommend this product based on account management and invoicing practices alone. At renewal, our invoi

9. App details

Long-form description · keyword frequency

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI

Personalize Interactions with Omnichannel Context: Customers want agents to know who they are and what they want without long explanations. NiCE CXone Agent Workspace for Salesforce Embedded gives your agents a 360-degree view of the customer, including insights into interactions across all channels. Increase Agent Efficiency: When agents have too many screens & applications to juggle, customer service suffers. Our integration streamlines omnichannel contact handling while improving agent efficiency. Use customer data—caller ID, IVR input, customer number, etc.—or CXone skills-based routing to connect customers to the ideal agent or queue. Integrated WEM capabilities empower agents to manage their schedules and performance directly in Salesforce. Deploy & Maintain with Ease: Integrations can be difficult and costly to develop, deploy & maintain. CXone Salesforce Agent lets you deploy an integrated contact center solution in minutes and download updates as needed. With the industry’s most unified, multichannel cloud platform, NICE inContact is affordable, easy to manage, fast and flexible to implement. We provide solutions for: ACD, IVR, Dialer, CTI, WEM (QM/WFM), & Analytics.

Top keywords

agent5×2.94%
agents4×2.35%
customer4×2.35%
cxone3×1.76%
deploy3×1.76%
salesforce3×1.76%
agent efficiency2×1.18%
contact2×1.18%
customers2×1.18%
deploy maintain2×1.18%
efficiency2×1.18%
integrated2×1.18%

Conga Composer Salesforce Connector | document generation for anyone, anywhere

With Conga Composer, easily create beautiful and accurate digital documents using pre-built or customized templates automatically populated with data from Salesforce. Send consistent and personalized documents that elevate your brand and delight your customers. Generate any document: ✔ Quotes ✔ Proposals ✔ Account plans ✔ Invoices/receipts ✔ Contracts ✔ Work orders ✔ Reports & charts ✔ Shipping documents ✔ And more! Into the following formats: ✔ Word ✔ Excel ✔ PowerPoint ✔ PDF ✔ HTML Extend efficiency with: ✔ Conga Batch: Create and send documents as a batch on a custom schedule ✔ Conga Trigger: Create documents with no clicks using customizable triggers ✔ Conga Composer API: Directly embed Composer into your website, portal, or application Integrations: ✔ Conga Contracts for Salesforce ✔ Conga Grid ✔ Conga Sign Compatible with Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, Communities, Portals, Platform, Salesforce1 & Lightning

Top keywords

conga7×5.69%
documents5×4.07%
cloud4×3.25%
composer3×2.44%
batch2×1.63%
conga composer2×1.63%
contracts2×1.63%
salesforce2×1.63%
send2×1.63%

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI vs Conga Composer Salesforce Connector | document generation for anyone, anywhere

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI

1. Listing metadata

Conga Composer Salesforce Connector | document generation for anyone, anywhere

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI · 2 changes

Conga Composer Salesforce Connector | document generation for anyone, anywhere · 0 changes

8. Quality signals

5 latest reviews · each app

9. App details

Frequently asked

Is NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI or Conga Composer Salesforce Connector | document generation for anyone, anywhere cheaper?

Which has better reviews, NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI or Conga Composer Salesforce Connector | document generation for anyone, anywhere?

Should I choose NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI or Conga Composer Salesforce Connector | document generation for anyone, anywhere?

Which is faster to set up, NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI or Conga Composer Salesforce Connector | document generation for anyone, anywhere?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between NiCE CXone Agent Workspace for Salesforce Embedded OpenCTI and Conga Composer Salesforce Connector | document generation for anyone, anywhere?