Should I choose Custom Kanban or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Custom Kanban holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Custom Kanban or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Custom Kanban typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Custom Kanban and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Migration support varies by app and category. Custom Kanban and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Custom Kanban" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Custom Kanban vs Talkdesk for — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Custom Kanban

Name: Custom Kanban
Availability: OnlineOnly
Rating: 5 (1 reviews)

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Custom Kanban	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Tagline	“Custom Kanban is a native Salesforce app that displays unlimited records in one comprehensive kanban view. It overcomes the drawbacks of the standard Kanban, which shows only 200 records, pre-defined field in each card and many others. Experience Now!”251 chars	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars
Description	914 / 2000 chars46% used	1127 / 2000 chars56% used
Screenshots	—	—
Languages	en	enfrdeptes
Platforms	Salesforce	Salesforce
Developer	Tech9logy Creators	Talkdesk

At a glance

8 metrics · auto-computed

Feature comparison between Custom Kanban and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Metric	Custom Kanban	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Rating	★ 5.0 ★	4.7 ★
Total reviews	1	★ 699
Free plan	★ Yes	—
Pricing	free	paid
Pricing tiers	—	1 tier
Listed features	★ 9	3
Languages	1 supported	5 supported
Listed since	Sep 2025	Apr 2016

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Custom Kanban is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Custom Kanban offers a free tier (free) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Custom Kanban's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Custom Kanban; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than Custom Kanban's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Custom Kanban audit • Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit

Listed	September 10, 2025	April 14, 2016

Last updated	—	—

3. Features

As listed by each developer

Custom Kanban

Built on Salesforce (100% native) Custom Kanban is 100% safe as it is built on the Salesforce platform, which means it seamlessly integrates with your existing systems and ensures that all your Salesforce data remains entirely in-house.
View Unlimited Records Custom Kanban allows you to view unlimited records, unlike the default Salesforce Kanban view, which has a 200-record limit.
Create Unlimited Kanban With Custom Kanban, admins can effortlessly create unlimited Kanbans for the same object, each with distinct configurations.
Customizable Kanban Cards Custom Kanban empowers you to customize Kanban cards as per your business preferences. It allows you to add or remove record fields displayed in Kanban cards effortlessly.
Switch Kanban Standard Kanban requires manual configuration whenever you wish to switch Kanban, whereas Custom Kanban lets you easily switch between multiple Kanbans with distinct configurations.
Sort Kanban Records Custom Kanban facilitates record sorting according to your business needs. Admins can utilize this option to sort records according to the created date, last modified date, ID, and Kanban Ranking (only for leads).
Filter Kanban Records Admins can add filters to segregate records according to their business needs. This enables more effective data organization and viewing, authorizing better analysis and decision-making.
Available for All Objects Custom Kanban is dynamic for all Salesforce objects, including accounts, contacts, opportunities, leads, and other custom objects.
Drag & Drop Kanban Cards With Ease Its intuitive drag-and-drop feature lets you move records freely as opportunities flow in your business process.

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Custom Kanban	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
kanban	#1	Not ranked
agentic ai	Not ranked	#1
agentforce ai	Not ranked	#1
agentic	Not ranked	#1
or custom	#2	Not ranked

6. App details

Long-form description · keyword frequency

Custom Kanban

Salesforce Kanban view provides users with a visual summary of records that is easy to understand. However, the Default Salesforce Kanban has major drawbacks that restrict its use in modern times. Such as: 1. It can only display up to 200 records at a time. 2. We cannot create multiple Kanban views. 3. We cannot add or remove record fields displayed in Kanban cards. 4. Sorting records is not possible in a Kanban. 5. You cannot switch between Kanban views. 6. Closed Lost opportunities are not shown in Kanban. 7. Stage names are displayed even when there are no relevant records. Custom Kanban - Is Breaking the Stereotypes We understood this drawback and developed the ultimate solution - Custom Kanban. It's a Salesforce app that breaks the stereotypes by effectively overcoming the drawbacks of the default Salesforce Kanban view. Custom Kanban can display unlimited records with unlimited kanban views.

Top keywords

kanban12×8.05%
records5×3.36%
salesforce4×2.68%
cannot3×2.01%
custom3×2.01%
custom kanban3×2.01%
kanban views3×2.01%
salesforce kanban3×2.01%
views3×2.01%
default2×1.34%
default salesforce2×1.34%
default salesforce kanban2×1.34%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Custom Kanban

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

Custom Kanban

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Custom Kanban or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Which has better reviews, Custom Kanban or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Should I choose Custom Kanban or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Which is faster to set up, Custom Kanban or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Custom Kanban and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?