Purchase Order vs Talkdesk for — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Purchase Order Management for Salesforce

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

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1. Listing metadata

Field-level data

	Purchase Order Management for Salesforce	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Tagline	“Purchase Order Management is a purpose-built solution designed for Salesforce Revenue Cloud, providing key tools and analytics that every team needs to track & manage Purchase Orders, stay on top of balances and expirations, and generate maximum revenue.”254 chars	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars
Description	1193 / 2000 chars60% used	1127 / 2000 chars56% used
Screenshots	—	—
Languages	en	enfrdeptes
Platforms	Salesforce	Salesforce
Developer	NeuraFlash LLC	Talkdesk

At a glance

8 metrics · auto-computed

Feature comparison between Purchase Order Management for Salesforce and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Metric	Purchase Order Management for Salesforce	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Rating	—	4.7 ★
Total reviews	0	699
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	★ 9	3
Languages	1 supported	5 supported
Listed since	Apr 2024	Apr 2016

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs Purchase Order Management for Salesforce's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Purchase Order Management for Salesforce at paid, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Purchase Order Management for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — Purchase Order Management for Salesforce's 0-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Purchase Order Management for Salesforce audit • Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit

Listed	April 10, 2024	April 14, 2016

Last updated	—	—

3. Features

As listed by each developer

Purchase Order Management for Salesforce

Native to Salesforce ● Includes a guided setup wizard for ease of use ● Fully customizable configuration options
Easily create POs ● Leverage Salesforce Flow for PO creation and modification ● Seamless transition to PO creation while moving from quote to order
Upload PO Documents ● Attach PO files directly inside of Salesforce ● Easily reference for critical PO data such as dates, amounts, quantities and more
Sales Intelligence ● Be in the know about customer spend, remaining balances and key dates at all times ● Focused attention on the right Account, and never miss an opportunity to sell
Link POs anywhere ● Associate POs/PO Lines to Orders and Order Products ● For Salesforce Billing customers, associate to Invoices and Invoice Lines as well
Handle various styles of POs ● Includes logic and automation to handle blanket-style POs ● Also supports POs in line item fashion
Relate multiple POs to a single Order ● Provides users with flexibility to choose one or multiple POs when ordering a quote ● Flexibility for dedicating specific order products to specific POs
Update and Sync POs retroactively ● Create shell or placeholder POs when users do not have the PO document handy ● Update later on, and sync with existing orders and invoices
Automated reminders ● Notifies key stakeholders on low balances and expiring POs ● Includes toast notifications as well during the ordering process

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

Keyword	Purchase Order Management for Salesforce	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
toast	#11	#10

6. App details

Long-form description · keyword frequency

Purchase Order Management for Salesforce

Revenue Cloud from Salesforce delivers the power of a unified experience for Sales, Operations and Finance teams by combining Salesforce CPQ, Salesforce Billing, Partner Relationship Management, and B2B commerce functionality, closing the gap between key functional departments and removing dependencies on disparate systems. With better management of your organization’s revenue streams, enhanced forecasting, improved efficiencies for your users, the power is limitless! But, what about handling Purchase Orders? When a customer issues your organization a Purchase Order, where does it go? Maybe it gets left an email thread, quickly typed onto a past due invoice, or stuffed in a file cabinet to be forgotten about all together? Purchase Orders represent both a promise to pay as well as an allowance to charge, and it’s crucial for your team to stay on top of them. Purchase Order Management by Neuraflash, is a purpose-built solution designed for Salesforce Revenue Cloud, providing key tools and analytics that every team needs to track & manage Purchase Orders, stay on top of balances and expirations, and generate maximum revenue, all completely native on the Salesforce platform.

Top keywords

purchase5×2.75%
salesforce5×2.75%
revenue4×2.20%
management3×1.65%
orders3×1.65%
purchase orders3×1.65%
cloud2×1.10%
key2×1.10%
order2×1.10%
organization2×1.10%
power2×1.10%
purchase order2×1.10%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%

Frequently asked

Common questions about this comparison

Is Purchase Order Management for Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Both Purchase Order Management for Salesforce and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics offer paid plans only. Purchase Order Management for Salesforce starts at paid; Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Purchase Order Management for Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

AppRanks cannot separate these two on rating, because neither publishes one. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics does carry the larger published review base (699 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Purchase Order Management for Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Purchase Order Management for Salesforce typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Purchase Order Management for Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

Purchase Order Management for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Purchase Order Management for Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Should I choose Purchase Order Management for Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Which is faster to set up, Purchase Order Management for Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Which works better for small vs large Salesforce AppExchange admins?

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