Side-by-side comparison · 24 data points
| Smart Actions for Agentforce | 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.
| Metric | Smart Actions for Agentforce | 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce |
|---|---|---|
| Rating | — | 4.9 ★ |
| Total reviews | 0 | 1.3k |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | 1 tier | 1 tier |
| Listed features | 1 | ★ 9 |
| Languages | 1 supported | 16 supported |
| Listed since | Jun 2025 | May 2016 |
Based on the data on this page, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Smart Actions for Agentforce's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Smart Actions for Agentforce at paid, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the larger user base (1,280 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Smart Actions for Agentforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage admins who need fast install and low risk should default to 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce; mid-market and enterprise admins with specific feature requirements should evaluate both — Smart Actions for Agentforce's 0-review base may include the workflow context that matches your specific use case better than 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Smart Actions for Agentforce audit • 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce audit
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| Last updated | — | — |
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| Keyword | Smart Actions for Agentforce | 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce |
|---|---|---|
| your customers | Not ranked | #1 |
| Not ranked | #1 | |
| services automation | Not ranked | #1 |
No tracked changes.
Both Smart Actions for Agentforce and 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce offer paid plans only. Smart Actions for Agentforce starts at paid; 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.
AppRanks cannot separate these two on rating, because neither publishes one. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce does carry the larger published review base (1,280 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the deeper published review base (1,280 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Smart Actions for Agentforce typically suits early-stage and growth-mode teams based on its published review base (0 reviews). 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce typically suits early-stage and growth-mode teams based on its published review base (1,280 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Smart Actions for Agentforce and 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Smart Actions for Agentforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
