Send SMS, Text & vs Talkdesk for — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Send SMS, Text & WhatsApp messages from Salesforce

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Send SMS, Text & WhatsApp messages from Salesforce	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Tagline	“Send SMS from Salesforce for mortgage leads, property enquiries, student communications, pharmacy notifications and hospital appointments. Send bulk WhatsApp messages from Salesforce, automate replies with Agentforce AI Agents and schedule follow-ups.”251 chars	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars
Description	1161 / 2000 chars58% used	1127 / 2000 chars56% used
Screenshots	—	—
Languages	arnlenfifr+12 more	enfrdeptes
Platforms	Salesforce	Salesforce
Developer	Application House Limited

At a glance

8 metrics · auto-computed

Feature comparison between Send SMS, Text & WhatsApp messages from Salesforce and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Metric	Send SMS, Text & WhatsApp messages from Salesforce	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Rating	—	4.7 ★
Total reviews	0	699
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 9	3
Languages	17 supported	5 supported
Listed since	Jul 2026	Apr 2016

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs Send SMS, Text & WhatsApp messages from Salesforce's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Send SMS, Text & WhatsApp messages from Salesforce at paid, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Send SMS, Text & WhatsApp messages from Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — Send SMS, Text & WhatsApp messages from Salesforce's 0-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Send SMS, Text & WhatsApp messages from Salesforce audit • Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit

Listed	July 10, 2026	April 14, 2016

Last updated	—	—

3. Features

As listed by each developer

Send SMS, Text & WhatsApp messages from Salesforce

AI Agentforce & Human Takeover Send SMS from Salesforce using Agentforce AI Agents for sales and support enquiries. Send WhatsApp messages from Salesforce with automated AI responses, while Salesforce users can seamlessly take over conversations.
Send SMS, Text & WhatsApp Messages Send SMS messages from Salesforce with text, MMS and multimedia messaging. Send WhatsApp Messages from Salesforce and manage incoming and outgoing conversations. Send text messages from Salesforce from a record
Multi AI Agent Number Assignment Send text from Salesforce using multiple business numbers. Assign different phone numbers to different Agentforce AI Agents for mortgage teams, estate offices, admissions, pharmacy branches and hospital departments
Unified Messaging Inbox Send WhatsApp Messages from Salesforce & manage replies in Inbox. Mortgage applications, property viewings, student admissions, prescription queries & hospital appointments stay organised by record, channel & Agentforce AI Agent
Bulk, Automation & Scheduling Send bulk SMS from Salesforce for rate updates, property alerts, campus notices, prescription reminders and hospital updates. Send Automated sms from Salesforce using Flow or Trigger, and schedule recurring messages
Compliance, Control & Visibility Send bulk text messages from Salesforce with opt out controls, delivery status and message history. Support mortgage, real estate, student, pharmacy and hospital messaging while respecting Salesforce record access
Automated Messaging & AI Chatbots Send Automated sms messages from Salesforce with Agentforce AI chatbots for mortgage qualification, property enquiries, admissions questions, prescription queries, hospital appointments by AI agents can automation
Send Bulk SMS & Mass Text Send bulk SMS from Salesforce using Salesforce bulk text messaging and send bulk WhatsApp messages from Salesforce for mortgage campaigns, property listings, education open days, pharmacy services & hospital communication
SMS Scheduling & Text Automation Send automated text from Salesforce CRM using SMS, text message and WhatsApp APIs. Schedule messages for mortgage follow-ups, property viewings, student reminders, pharmacy collections and hospital appointments

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Send SMS, Text & WhatsApp messages from Salesforce	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
chatbot	#39	#90

7. App details

Long-form description · keyword frequency

Send SMS, Text & WhatsApp messages from Salesforce

Send SMS from Salesforce for mortgage enquiries, appointment reminders Send text from Salesforce for property viewings, student communications and service updates Send WhatsApp messages from Salesforce for pharmacy notifications, hospital appointments Send SMS messages from Salesforce directly from standard & custom Salesforce records with SMS, MMS and multimedia messaging Send bulk SMS from Salesforce for mortgage campaigns, property listings & hospital communications Send bulk text from Salesforce for education open days, student updates & pharmacy services Send bulk WhatsApp messages from Salesforce for campaigns, reminders & customer engagement Send Automated SMS from Salesforce using Flow, Trigger & scheduled messaging Send automated text from Salesforce using Agentforce AI Agents for sales, support & student enquiries, with human takeover when needed Run SMS marketing & text message marketing from List Views, Reports & Campaigns Assign multiple phone numbers to multiple Agentforce AI Agents. Track message history, delivery status, opt-out preferences, attachments, notifications, sessions & audit activity directly in Salesforce

Top keywords

salesforce11×7.43%
send9×6.08%
sms6×4.05%
text4×2.70%
bulk3×2.03%
campaigns3×2.03%
messages3×2.03%
messages from salesforce3×2.03%
send bulk3×2.03%
sms from salesforce3×2.03%
student3×2.03%
text from salesforce3×2.03%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%

Frequently asked

Common questions about this comparison

Is Send SMS, Text & WhatsApp messages from Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Both Send SMS, Text & WhatsApp messages from Salesforce and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics offer paid plans only. Send SMS, Text & WhatsApp messages from Salesforce starts at paid; Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Send SMS, Text & WhatsApp messages from Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

AppRanks cannot separate these two on rating, because neither publishes one. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics does carry the larger published review base (699 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Send SMS, Text & WhatsApp messages from Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Send SMS, Text & WhatsApp messages from Salesforce typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Send SMS, Text & WhatsApp messages from Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

Send SMS, Text & WhatsApp messages from Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Send SMS, Text & WhatsApp messages from Salesforce · 7 changes

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics · 0 changes

7. App details

Frequently asked

Is Send SMS, Text & WhatsApp messages from Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Should I choose Send SMS, Text & WhatsApp messages from Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Which is faster to set up, Send SMS, Text & WhatsApp messages from Salesforce or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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