CloudTalk | AI vs Cloudingo: Remove — Salesforce

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice vs Cloudingo

Side-by-side comparison · 24 data points

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice

No rating yet

Make and receive calls directly inside Service Cloud Voice — with every call automatically logged to the right contact. Less manual data entry, more time talking to customers, and full call context for your agents the moment they pick up.

salesforcepaid

Change

1. Listing metadata

Field-level data

	CloudTalk \| AI Business Calling for Salesforce Service Cloud Voice	Cloudingo
Tagline	“Make and receive calls directly inside Service Cloud Voice — with every call automatically logged to the right contact. Less manual data entry, more time talking to customers, and full call context for your agents the moment they pick up. ”239 chars	“Salesforce deduplication and data quality made easy. Find, merge, and prevent duplicates in Salesforce with admin-friendly, no-code tools. Maintain clean, trusted data for automation, reporting, and AI readiness. FREE TRIAL ►cloudingo.com ”243 chars
Description	1023 / 2000 chars51% used	1119 / 2000 chars56% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	CloudTalk	Symphonic Source, dba Cloudingo
Listed	August 27, 2026

At a glance

8 metrics · auto-computed

Feature comparison between CloudTalk | AI Business Calling for Salesforce Service Cloud Voice and Cloudingo: Remove duplicates and improve data quality
Metric	CloudTalk \| AI Business Calling for Salesforce Service Cloud Voice	Cloudingo: Remove duplicates and improve data quality
Rating	—	4.8 ★
Total reviews	0	559
Free plan	—	—
Pricing	paid	paid
Pricing tiers	2 tiers	★ 3 tiers
Listed features	9	9
Languages	1 supported	1 supported
Listed since	Aug 2026	Oct 2012

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Cloudingo: Remove duplicates and improve data quality is the stronger choice for most Salesforce AppExchange admins — 4.8★ vs CloudTalk | AI Business Calling for Salesforce Service Cloud Voice's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: CloudTalk | AI Business Calling for Salesforce Service Cloud Voice at paid, Cloudingo: Remove duplicates and improve data quality at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Cloudingo: Remove duplicates and improve data quality has the larger user base (559 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. CloudTalk | AI Business Calling for Salesforce Service Cloud Voice's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Cloudingo: Remove duplicates and improve data quality; mid-market and enterprise admins with specific feature requirements should evaluate both — CloudTalk | AI Business Calling for Salesforce Service Cloud Voice's 0-review base may include the workflow context that matches your specific use case better than Cloudingo: Remove duplicates and improve data quality's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: CloudTalk | AI Business Calling for Salesforce Service Cloud Voice audit • Cloudingo: Remove duplicates and improve data quality audit

Last updated	—	—

3. Features

As listed by each developer

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice

Make and receive calls inside the Service Cloud console. The CloudTalk phone widget lives in the Omni-Channel panel — agents handle every call without leaving Salesforce.
Call any contact in one click. Dial from the keypad, select from your contact list, or click any phone number directly on a Salesforce record.
Stay in control of every call. Mute, hold, or end calls directly from the Omni-Channel panel without navigating away or opening a separate window.
Easily find and connect with the right people using the integrated PhoneBook. Search, filter, and call contacts or teammates instantly, or transfer calls with just a few clicks to keep things moving.
All calls are logged automatically. Duration, status, and linked records are captured the moment a call ends — accessible in My Work and activity history, with no manual input required.
Keep your team aligned with real-time agent status updates. When you change your availability, it’s reflected everywhere in Salesforce and CloudTalk instantly, so your team always knows who’s online and ready to take calls.
Transfer calls three ways. Use blind transfer for instant handoffs, Safe Mode transfer to confirm the receiving agent is available first, or warm transfer (Add Caller + Merge) to brief them before handing off.
Every incoming call shows full context. Caller details appear automatically — customer information, related records, and previous interactions are visible before you answer.
Built on Salesforce Service Cloud Voice. CloudTalk is an official SCV partner telephony provider — the integration is part of Salesforce's own telephony framework, not a plugin or overlay.

Cloudingo

MERGE DUPLICATES & CONVERT RECORDS Merge records using customizable filters, flexible rules, and various matching styles without losing critical business data. Easily Convert Leads to Contacts.
REAL-TIME MERGE & AUTOMATION Merge duplicates in real-time for Leads, Contacts, or Accounts, or schedule Cloudingo to automatically run in the background.
DEDUPE IMPORT FILES & VALIDATE ADDRESSES Mass import data and scan for duplicates, create new records, and update ones that already live in Salesforce. Verify and standardize U.S. addresses.
UNDO & RESTORE MERGES Automatically backup your data and unmerge records if needed, returning them to their original state. Avoid costly mistakes with a recovery solution for your Salesforce data.
CONNECT SYSTEMS VIA API Master data management via Cloudingo’s data integration to shuttle and cleanse incoming data, and/or updating external systems.
SECURITY & HEALTH VISIBILITY Track critical changes across logins, apps, permissions, and API usage with automated alerts and concise insights that help you take action faster.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	CloudTalk \| AI Business Calling for Salesforce Service Cloud Voice	Cloudingo
system	Not ranked	#1
creating	Not ranked	#1
salesforce security	Not ranked	#1

6. App details

Long-form description · keyword frequency

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice

CloudTalk for Salesforce Service Cloud Voice Handle every customer call without leaving Salesforce. Agents make and receive calls right where they already work — the phone lives inside the Omni-Channel panel in Salesforce. Answer every call already knowing who's on the line. When a call comes in, caller details appear automatically. Customer records, related Salesforce objects, and past interactions are on screen before the conversation starts. Stop logging calls by hand. Every call is captured automatically with its duration, status, and linked records, and appears in My Work and activity history the moment it ends. Hand off calls without dropping the customer. Transfers work three ways: blind transfer for instant handoffs, blind transfer with Safe Mode to confirm the receiving agent connects before the original agent leaves, and warm transfer to brief a colleague first. Reach the right record every time. Inbound and outbound calls are matched automatically to existing Contacts, Leads, and Accounts.

Top keywords

call4×2.61%
calls4×2.61%
salesforce4×2.61%
automatically3×1.96%
customer3×1.96%
transfer3×1.96%
work3×1.96%
agent2×1.31%
already2×1.31%
blind2×1.31%
blind transfer2×1.31%
hand2×1.31%

Cloudingo

Managing Salesforce data is complex—but Cloudingo simplifies it by cleaning up data for AI inside Salesforce and streamlining comprehensive data management and data manipulation. ● Overcome Data Challenges: Eliminate duplication, inconsistencies, data decay, and human errors with our powerful, customizable solution for deduplication and data cleansing. ● Advanced Matching & Duplicate Management: Easily find duplicate contacts, leads, accounts, and person accounts. Leverage customizable filters and matching options—exact, fuzzy, or synonym-based—to merge duplicates in real time, manually, or via mass merge. ● Beyond Deduplication: Import data without creating duplicates, mass convert leads, update/delete records, migrate data, and undo merges while preserving critical information like notes, attachments, and relationships. ● Cloudingo Intelligence: Security, Health, and Org Monitoring: Gain visibility into logins, permissions, installed apps, API usage, and system changes with a unified dashboard that surfaces risks early and improves governance. ► 10-DAY FREE TRIAL – Click GET IT NOW cloudingo.com

Top keywords

data9×6.16%
cloudingo3×2.05%
accounts2×1.37%
customizable2×1.37%
deduplication2×1.37%
duplicate2×1.37%
duplicates2×1.37%
leads2×1.37%
management

Frequently asked

Common questions about this comparison

Is CloudTalk | AI Business Calling for Salesforce Service Cloud Voice or Cloudingo: Remove duplicates and improve data quality cheaper?

Both CloudTalk | AI Business Calling for Salesforce Service Cloud Voice and Cloudingo: Remove duplicates and improve data quality offer paid plans only. CloudTalk | AI Business Calling for Salesforce Service Cloud Voice starts at paid; Cloudingo: Remove duplicates and improve data quality starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose CloudTalk | AI Business Calling for Salesforce Service Cloud Voice or Cloudingo: Remove duplicates and improve data quality?

AppRanks cannot separate these two on rating, because neither publishes one. Cloudingo: Remove duplicates and improve data quality does carry the larger published review base (559 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, CloudTalk | AI Business Calling for Salesforce Service Cloud Voice or Cloudingo: Remove duplicates and improve data quality?

Both apps are one-click installs from the Salesforce AppExchange. Cloudingo: Remove duplicates and improve data quality has the deeper published review base (559 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Cloudingo: Remove duplicates and improve data quality typically suits early-stage and growth-mode teams based on its published review base (559 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice vs Cloudingo

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice

1. Listing metadata

Cloudingo

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is CloudTalk | AI Business Calling for Salesforce Service Cloud Voice or Cloudingo: Remove duplicates and improve data quality cheaper?

Should I choose CloudTalk | AI Business Calling for Salesforce Service Cloud Voice or Cloudingo: Remove duplicates and improve data quality?

Which is faster to set up, CloudTalk | AI Business Calling for Salesforce Service Cloud Voice or Cloudingo: Remove duplicates and improve data quality?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between CloudTalk | AI Business Calling for Salesforce Service Cloud Voice and Cloudingo: Remove duplicates and improve data quality?