Which works better for small vs large Salesforce AppExchange admins?

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Salesforce Adoption Dashboards typically suits early-stage and growth-mode teams based on its published review base (844 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

CloudTalk | AI vs Salesforce Adoption — Salesforce

Salesforce Adoption Dashboards vs CloudTalk | AI Business Calling for Salesforce Service Cloud Voice

Side-by-side comparison · 24 data points

Salesforce Adoption Dashboards

4.6·844reviews

Great user adoption doesn’t just happen! The Salesforce Adoption Dashboards provide visibility to relevant user login history & trending, adoption of key features such as accounts & opportunities, and critical sales and marketing productivity enhancers.

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1. Listing metadata

Field-level data

	CloudTalk \| AI Business Calling for Salesforce Service Cloud Voice	Salesforce Adoption Dashboards
Tagline	“Make and receive calls directly inside Service Cloud Voice — with every call automatically logged to the right contact. Less manual data entry, more time talking to customers, and full call context for your agents the moment they pick up. ”239 chars	“Great user adoption doesn’t just happen! The Salesforce Adoption Dashboards provide visibility to relevant user login history & trending, adoption of key features such as accounts & opportunities, and critical sales and marketing productivity enhancers.”255 chars
Description	1023 / 2000 chars51% used	912 / 2000 chars46% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	CloudTalk	Salesforce Labs
Listed

At a glance

8 metrics · auto-computed

Feature comparison between CloudTalk | AI Business Calling for Salesforce Service Cloud Voice and Salesforce Adoption Dashboards
Metric	CloudTalk \| AI Business Calling for Salesforce Service Cloud Voice	Salesforce Adoption Dashboards
Rating	—	4.6 ★
Total reviews	0	844
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	2 tiers	—
Listed features	★ 9	3
Languages	1 supported	1 supported
Listed since	Aug 2026	Oct 2011

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Salesforce Adoption Dashboards is the stronger choice for most Salesforce AppExchange admins — 4.6★ vs CloudTalk | AI Business Calling for Salesforce Service Cloud Voice's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Salesforce Adoption Dashboards offers a free tier (free) while CloudTalk | AI Business Calling for Salesforce Service Cloud Voice starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Salesforce Adoption Dashboards has the larger user base (844 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. CloudTalk | AI Business Calling for Salesforce Service Cloud Voice's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Salesforce Adoption Dashboards; mid-market and enterprise admins with specific feature requirements should evaluate both — CloudTalk | AI Business Calling for Salesforce Service Cloud Voice's 0-review base may include the workflow context that matches your specific use case better than Salesforce Adoption Dashboards's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: CloudTalk | AI Business Calling for Salesforce Service Cloud Voice audit • Salesforce Adoption Dashboards audit

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	CloudTalk \| AI Business Calling for Salesforce Service Cloud Voice	Salesforce Adoption Dashboards
adoption	Not ranked	#1
insights and	Not ranked	#1
salesforce without	Not ranked	#1

6. App details

Long-form description · keyword frequency

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice

CloudTalk for Salesforce Service Cloud Voice Handle every customer call without leaving Salesforce. Agents make and receive calls right where they already work — the phone lives inside the Omni-Channel panel in Salesforce. Answer every call already knowing who's on the line. When a call comes in, caller details appear automatically. Customer records, related Salesforce objects, and past interactions are on screen before the conversation starts. Stop logging calls by hand. Every call is captured automatically with its duration, status, and linked records, and appears in My Work and activity history the moment it ends. Hand off calls without dropping the customer. Transfers work three ways: blind transfer for instant handoffs, blind transfer with Safe Mode to confirm the receiving agent connects before the original agent leaves, and warm transfer to brief a colleague first. Reach the right record every time. Inbound and outbound calls are matched automatically to existing Contacts, Leads, and Accounts.

Top keywords

call4×2.61%
calls4×2.61%
salesforce4×2.61%
automatically3×1.96%
customer3×1.96%
transfer3×1.96%
work3×1.96%
agent2×1.31%
already2×1.31%
blind2×1.31%
blind transfer2×1.31%
hand2×1.31%

Salesforce Adoption Dashboards

This Package includes 42 reports, 6 custom fields, 3 Dashboards, 1 Dashboard Folder and 1 Report Folder that focus on identifying whether users are regularly logging in and using key features in Salesforce. Downloading this app creates a "Salesforce Adoption Dashboards” Dashboard folder and a “DB – Adoption” Report folder with their associated reports and dashboards. This package can be leveraged with other AppExchange Adoption Dashboard packages and can also be customized to track the specific metrics that are important to your organization. Either way, it’s a great starting point for kicking your companies’ adoption into high gear. June 2024 update: due to moving away from profiles, this package now contains a custom permission set called Salesforce Adoption Dashboard Admin that you can assign to users. This app is part of the Force™ Collection. You can see it here: https://sforce.co/33fkLT7

Top keywords

adoption5×3.50%
dashboard4×2.80%
folder4×2.80%
dashboards3×2.10%
package3×2.10%
salesforce3×2.10%
adoption dashboard2×1.40%
custom2×1.40%
dashboard folder2×1.40%

Salesforce Adoption Dashboards vs CloudTalk | AI Business Calling for Salesforce Service Cloud Voice

Salesforce Adoption Dashboards

1. Listing metadata

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is CloudTalk | AI Business Calling for Salesforce Service Cloud Voice or Salesforce Adoption Dashboards cheaper?

Should I choose CloudTalk | AI Business Calling for Salesforce Service Cloud Voice or Salesforce Adoption Dashboards?

Which is faster to set up, CloudTalk | AI Business Calling for Salesforce Service Cloud Voice or Salesforce Adoption Dashboards?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between CloudTalk | AI Business Calling for Salesforce Service Cloud Voice and Salesforce Adoption Dashboards?

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