Should I choose CloudTalk | AI Business Calling for Salesforce Service Cloud Voice or Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing?

AppRanks cannot separate these two on rating, because neither publishes one. Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing does carry the larger published review base (529 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, CloudTalk | AI Business Calling for Salesforce Service Cloud Voice or Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing?

Both apps are one-click installs from the Salesforce AppExchange. Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing has the deeper published review base (529 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing typically suits early-stage and growth-mode teams based on its published review base (529 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between CloudTalk | AI Business Calling for Salesforce Service Cloud Voice and Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing?

Migration support varies by app and category. CloudTalk | AI Business Calling for Salesforce Service Cloud Voice and Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from CloudTalk | AI Business Calling for Salesforce Service Cloud Voice" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

CloudTalk | AI vs Chargent Payment — Salesforce

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing vs CloudTalk | AI Business Calling for Salesforce Service Cloud Voice

Side-by-side comparison · 24 data points

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing

4.9·529reviews

• PCI Compliant Credit Card & ACH Payments • Automated & Compliant Card Surcharging • Recurring Billing, Subscriptions Payments, & Automatic Payment Recovery • Self-Service Payments in Experience Cloud • 30+ Direct Payment Gateway Integrations

salesforcepaid

Change

1. Listing metadata

Field-level data

	CloudTalk \| AI Business Calling for Salesforce Service Cloud Voice	Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing
Tagline	“Make and receive calls directly inside Service Cloud Voice — with every call automatically logged to the right contact. Less manual data entry, more time talking to customers, and full call context for your agents the moment they pick up. ”239 chars	“• PCI Compliant Credit Card & ACH Payments • Automated & Compliant Card Surcharging • Recurring Billing, Subscriptions Payments, & Automatic Payment Recovery • Self-Service Payments in Experience Cloud • 30+ Direct Payment Gateway Integrations”243 chars
Description	1023 / 2000 chars51% used	1193 / 2000 chars60% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	CloudTalk	Chargent by AppFrontier LLC

At a glance

8 metrics · auto-computed

Feature comparison between CloudTalk | AI Business Calling for Salesforce Service Cloud Voice and Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing
Metric	CloudTalk \| AI Business Calling for Salesforce Service Cloud Voice	Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing
Rating	—	4.9 ★
Total reviews	0	529
Free plan	—	—
Pricing	paid	paid
Pricing tiers	2 tiers	★ 3 tiers
Listed features	9	9
Languages	1 supported	1 supported
Listed since	Aug 2026	Mar 2009

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs CloudTalk | AI Business Calling for Salesforce Service Cloud Voice's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: CloudTalk | AI Business Calling for Salesforce Service Cloud Voice at paid, Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing has the larger user base (529 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. CloudTalk | AI Business Calling for Salesforce Service Cloud Voice's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing; mid-market and enterprise admins with specific feature requirements should evaluate both — CloudTalk | AI Business Calling for Salesforce Service Cloud Voice's 0-review base may include the workflow context that matches your specific use case better than Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: CloudTalk | AI Business Calling for Salesforce Service Cloud Voice audit • Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing audit

Listed	August 27, 2026	March 20, 2009

Last updated	—	—

3. Features

As listed by each developer

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice

Make and receive calls inside the Service Cloud console. The CloudTalk phone widget lives in the Omni-Channel panel — agents handle every call without leaving Salesforce.
Call any contact in one click. Dial from the keypad, select from your contact list, or click any phone number directly on a Salesforce record.
Stay in control of every call. Mute, hold, or end calls directly from the Omni-Channel panel without navigating away or opening a separate window.
Easily find and connect with the right people using the integrated PhoneBook. Search, filter, and call contacts or teammates instantly, or transfer calls with just a few clicks to keep things moving.
All calls are logged automatically. Duration, status, and linked records are captured the moment a call ends — accessible in My Work and activity history, with no manual input required.
Keep your team aligned with real-time agent status updates. When you change your availability, it’s reflected everywhere in Salesforce and CloudTalk instantly, so your team always knows who’s online and ready to take calls.
Transfer calls three ways. Use blind transfer for instant handoffs, Safe Mode transfer to confirm the receiving agent is available first, or warm transfer (Add Caller + Merge) to brief them before handing off.
Every incoming call shows full context. Caller details appear automatically — customer information, related records, and previous interactions are visible before you answer.
Built on Salesforce Service Cloud Voice. CloudTalk is an official SCV partner telephony provider — the integration is part of Salesforce's own telephony framework, not a plugin or overlay.

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing

💳 Collect Payments in Salesforce Take PCI Compliant payments right where your customer data lives - in Salesforce. Payment-enable any page or app in your Salesforce org, and empower your team to be more efficient and to better serve customers.
💳 Collect Missed & Late Payments with Automation Improve cash flow, reduce Days Sales Outstanding (DSO), and automate manual AR tasks with a no-code solution. This allows you to free up valuable resources for other business critical tasks.
💳 Automate Recurring Subscription Billing Leverage set-and-forget recurring billing to enhance cash flow predictability and increase customer retention.
💳 Intelligent, Flexible Developer Toolbox Create customized payment solutions, integrate seamlessly with other systems, and enhance the reliability of your payment processes with our suite of powerful developer tools - including our REST API.
💳 Reduce Payment Collection Overhead Configure self-service payment options in your Experience Cloud or Site in just minutes. Send payment request links with the click of a button, empowering your customers to submit payments at their convenience.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	CloudTalk \| AI Business Calling for Salesforce Service Cloud Voice	Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing
commerce cloud	Not ranked	#1
health	Not ranked	#1
people	Not ranked	#1

7. App details

Long-form description · keyword frequency

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice

CloudTalk for Salesforce Service Cloud Voice Handle every customer call without leaving Salesforce. Agents make and receive calls right where they already work — the phone lives inside the Omni-Channel panel in Salesforce. Answer every call already knowing who's on the line. When a call comes in, caller details appear automatically. Customer records, related Salesforce objects, and past interactions are on screen before the conversation starts. Stop logging calls by hand. Every call is captured automatically with its duration, status, and linked records, and appears in My Work and activity history the moment it ends. Hand off calls without dropping the customer. Transfers work three ways: blind transfer for instant handoffs, blind transfer with Safe Mode to confirm the receiving agent connects before the original agent leaves, and warm transfer to brief a colleague first. Reach the right record every time. Inbound and outbound calls are matched automatically to existing Contacts, Leads, and Accounts.

Top keywords

call4×2.61%
calls4×2.61%
salesforce4×2.61%
automatically3×1.96%
customer3×1.96%
transfer3×1.96%
work3×1.96%
agent2×1.31%
already2×1.31%
blind2×1.31%
blind transfer2×1.31%
hand2×1.31%

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing

Take payments everywhere in Salesforce - with streamlined tools to help you collect more revenue. Automated AR, subscription billing, surcharging, & more. Compliant, secure payments in over 150 currencies, and over 100 countries, including the US, Australia, and UK. - Card, Debit, & ACH Payments - One-time, scheduled, & subscription payments - Self-service payments in Experience Cloud - Payment request email links - Automated Collections - Card Surcharging - PayPal Wallet Powerful developer tools: - REST API (Flow & Apex) - Multi-Gateway Tokenization - Smart Payment Routing - Chargent Custom Checkout Payment-enable: - Salesforce Billing / CPQ - Commerce Cloud - Revenue Cloud Billing / Advanced - Data 360 30+ Direct Payment Gateway Integrations: - Adyen - AstroPay - Authorize.net - Barclaycard - Bluepay / Clover - BlueSnap - Braintree - CSG Forte - Cybersource - Deluxe - eProcessingNetwork - eWay - Ezidebit - Fat Zebra - iATS Payments - Linked2Pay - MerchantE - Merchant Warrior - ModusLink - Moneris - NMI - Paya - PayPal / Payflow Pro - Paysafe - PayTrace - PayU - Realex / GlobalPayments - Rectangle Health - SecureCo - Stripe - Transact Pro - USAePay - VeriPay - WorldPay

Top keywords

payments6×3.21%
billing3×1.60%
cloud3×1.60%
payment3×1.60%
automated2×1.07%
card2×1.07%
paypal2×1.07%
pro2×

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing vs CloudTalk | AI Business Calling for Salesforce Service Cloud Voice

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing

1. Listing metadata

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice · 0 changes

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing · 1 changes

7. App details

Frequently asked

Is CloudTalk | AI Business Calling for Salesforce Service Cloud Voice or Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing cheaper?

Should I choose CloudTalk | AI Business Calling for Salesforce Service Cloud Voice or Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing?

Which is faster to set up, CloudTalk | AI Business Calling for Salesforce Service Cloud Voice or Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between CloudTalk | AI Business Calling for Salesforce Service Cloud Voice and Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing?