Call Center Agent vs Centro: Achieve Full — Salesforce

Call Center Agent Analytics vs Centro

Side-by-side comparison · 24 data points

Call Center Agent Analytics

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The Accelerator for Call Center Analytics allows customer contact center administrators to manage their customers' experiences--and their call center operations.

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1. Listing metadata

Field-level data

	Call Center Agent Analytics	Centro
Tagline	“The Accelerator for Call Center Analytics allows customer contact center administrators to manage their customers' experiences--and their call center operations.”161 chars	“The top-rated Slack, Microsoft Teams, and Salesforce integration on the AppExchange. An integration that works, and a customer-first support model to help you along the way. MS Teams and Slack Customers love our world-class support and pragmatic approach!”255 chars
Description	1021 / 2000 chars51% used	1197 / 2000 chars60% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	phData	Centro LLC
Listed	August 28, 2023	November 30, 2020

At a glance

8 metrics · auto-computed

Feature comparison between Call Center Agent Analytics and Centro: Achieve Full Control Between Slack and Salesforce
Metric	Call Center Agent Analytics	Centro: Achieve Full Control Between Slack and Salesforce
Rating	—	5.0 ★
Total reviews	0	44
Free plan	★ Yes	—
Pricing	free	paid
Pricing tiers	—	2 tiers
Listed features	1	★ 9
Languages	1 supported	1 supported
Listed since	Aug 2023	Nov 2020

3. Features

As listed by each developer

Call Center Agent Analytics

Answer Key Business Questions How many customers call, and how many hang-up before we can answer? How long do our customers wait for their call to be answered before they hang up? What percentage of our customers are satisfied with their experience?

Centro

View every Slack or Microsoft Teams channel connected to a Salesforce record in one place. Create channels for important customer conversations, surface them in Salesforce with Centro Linked Records, and save hours spent catching up.
Bring Salesforce records into Slack or Microsoft Teams so your team can act in seconds. Build custom notifications with Flow, or let users create their own with Centro Nudges. Notify, respond, and move work forward faster.
Keep Salesforce updated from wherever conversations happen. Create cases or tasks from Slack and Microsoft Teams messages using custom forms, automatically deflect common requests, and streamline even more workflows.
Agentforce for Teams: Access Agentforce directly in Microsoft Teams. Get trusted answers, ask follow-up questions, receive proactive alerts, and update Salesforce records using natural language.
Swarming for Teams: Create Salesforce case swarms in Microsoft Teams with one click. Collaborate, edit records, track updates, and resolve customer issues faster without duplicating work.
Salesforce Channels for Teams: Connect Microsoft Teams chats and channels to any Salesforce record. Collaborate in context, add participants, edit records, and associate shared files with the right opportunity or case.
Support Customers in Slack Connect: Let customers create and manage Salesforce cases from Slack Connect. Route requests, sync messages and status updates, support agent replies, and share surveys—all within the conversation.
Embedded Slack in Experience Cloud: Embed record-linked Slack conversations in Experience Cloud. Users can message and @mention teammates from Salesforce while keeping discussions synchronized across Slack and the customer experience.
Centro Broadcasts lets you send bulk messages to customers, partners, vendors, or internal teams through Slack Connect or Microsoft Teams. Get notified about responses and track every engagement in one place.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Call Center Agent Analytics	Centro
keeping teams	Not ranked	#2
slack	Not ranked	#2
microsoft teams	Not ranked	#3
customers	#5	Not ranked
customers to	#6	Not ranked

7. App details

Long-form description · keyword frequency

Call Center Agent Analytics

The Accelerator for Call Center Analytics allows customer contact center administrators to manage their customers' experiences--and their call center operations. This dashboard provides managers with insights into the needs of customers and the reasons and times that they call; performance of agents; and at-risk customers, so that they can identify and remediate customer issues, make sure the right agents are working at the right times, and make sure that their staff have the right skills to deliver a great customer experience. This Accelerator, which is based on customer deployments and projects, is powered by Tableau's own Call Center data from the Call Center Accelerator: the data models are based on common data models for call centers, and while this Accelerator may use the same data as Tableau's own, it's designed to show users who are newer to Tableau how they can get immediate value from Tableau, meet business needs rapidly, and progress on their journey of data democratization and discoverability.

Top keywords

call6×3.75%
center5×3.13%
data5×3.13%
accelerator4×2.50%
call center4×2.50%
customer4×2.50%
agents2×1.25%
customers2×1.25%
data models2×1.25%
models2×1.25%
own2×1.25%
sure2×1.25%

Centro

Surround your customer with the team with data and actions. This is the Salesforce, Slack, and Microsoft Teams integration you've been waiting for. Centro saves you hours, increases customer satisfaction, and gives comfort that everything is tied to Salesforce. Keep everything Centro-lized. 🔗 Linked Salesforce records to discover, organize, and engage Slack or MS Teams inside Salesforce. 🧙 Smart channel summary. Spend less time reading and more time engaging. ✨ Agentforce Agents in MS Teams! 🦾 Automate anything in Slack and MS Teams. Create and manage Channels and Chats using Salesforce Flow and our workplace chat triggers 📝 Create Salesforce Forms in Slack or MS Teams, leveraging a shared Salesforce connection. Let anyone in Slack Connect log a Case, for example 😬 Replace Chatter with Slack or MSTeams, embedded in any Salesforce record. A mini-chat client inside of Salesforce! ☁️ We are 100% focused on the Salesforce, Slack, and Microsoft Teams platforms Centro is a truly native UI and workflow experience inside Salesforce, Slack, and Microsoft Teams. One horizontal app to manage. Build out any use case you can imagine, get started today with a 14-day free trial!

Top keywords

salesforce11×6.08%
slack8×4.42%
teams7×3.87%
ms4×2.21%
ms teams4×2.21%
inside3×1.66%
microsoft3×1.66%
microsoft teams3×1.66%

Frequently asked

Common questions about this comparison

Is Call Center Agent Analytics or Centro: Achieve Full Control Between Slack and Salesforce cheaper?

Call Center Agent Analytics is the cheaper option — it offers a free plan (free). Centro: Achieve Full Control Between Slack and Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Call Center Agent Analytics or Centro: Achieve Full Control Between Slack and Salesforce?

AppRanks cannot separate these two on rating, because neither publishes one. Centro: Achieve Full Control Between Slack and Salesforce does carry the larger published review base (44 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Call Center Agent Analytics or Centro: Achieve Full Control Between Slack and Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. Centro: Achieve Full Control Between Slack and Salesforce has the deeper published review base (44 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Call Center Agent Analytics typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Centro: Achieve Full Control Between Slack and Salesforce typically suits early-stage and growth-mode teams based on its published review base (44 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Call Center Agent Analytics and Centro: Achieve Full Control Between Slack and Salesforce?

Migration support varies by app and category. Call Center Agent Analytics and Centro: Achieve Full Control Between Slack and Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Call Center Agent Analytics" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Call Center Agent Analytics vs Centro

Call Center Agent Analytics

1. Listing metadata

Centro

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Call Center Agent Analytics · 0 changes

Centro · 1 changes

7. App details

Frequently asked

Is Call Center Agent Analytics or Centro: Achieve Full Control Between Slack and Salesforce cheaper?

Should I choose Call Center Agent Analytics or Centro: Achieve Full Control Between Slack and Salesforce?

Which is faster to set up, Call Center Agent Analytics or Centro: Achieve Full Control Between Slack and Salesforce?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Call Center Agent Analytics and Centro: Achieve Full Control Between Slack and Salesforce?

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