Which has better reviews, MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster has the higher average rating (4.8★ from 117 reviews) compared to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics (4.7★ from 699 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster holds the higher average rating (4.8★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 117), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster typically suits early-stage and growth-mode teams based on its published review base (117 reviews). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Migration support varies by app and category. MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

MessageBlink – SMS & vs Talkdesk for — Salesforce

MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Side-by-side comparison · 24 data points

MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster

4.8·117reviews

Send SMS & WhatsApp directly from Salesforce — automate outreach with Flows & Agentforce, run bulk campaigns, and manage two-way conversations from a shared inbox. Trusted by Nonprofits, Healthcare & Education. 100% native. HIPAA, GDPR & TCPA compliant.

salesforce

1. Listing metadata

Field-level data

	MessageBlink – SMS & WhatsApp for Salesforce \| Automate, Engage & Respond Faster	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Tagline	“Send SMS & WhatsApp directly from Salesforce — automate outreach with Flows & Agentforce, run bulk campaigns, and manage two-way conversations from a shared inbox. Trusted by Nonprofits, Healthcare & Education. 100% native. HIPAA, GDPR & TCPA compliant.”253 chars	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars
Description	1194 / 2000 chars60% used	1127 / 2000 chars56% used
Screenshots	—	—
Languages	arnlenfifr+12 more	enfrdeptes
Platforms	Salesforce	Salesforce
Developer	Sastorm Software LLC

At a glance

8 metrics · auto-computed

Feature comparison between MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Metric	MessageBlink – SMS & WhatsApp for Salesforce \| Automate, Engage & Respond Faster	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Rating	★ 4.8 ★	4.7 ★
Total reviews	117	★ 699
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 3 tiers	1 tier
Listed features	★ 9	3
Languages	17 supported	5 supported
Listed since	Mar 2025	Apr 2016

AppRanks verdict

Generated from live data on this page

The call

MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster edges out Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics on rating (4.8★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing

Pricing entry tiers: MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster at paid, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 117), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster audit • Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit

Listed	March 26, 2025	April 14, 2016

Last updated	—	—

3. Features

As listed by each developer

MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster

Multi-Channel Messaging: SMS & WhatsApp for Salesforce ✅ 100% Native to Salesforce ✅ Built on Salesforce. Built for Salesforce ✅ Multi-Channel Messaging: WhatsApp for Salesforce, SMS from Salesforce
AI & Agentforce-Powered Messaging ✅ Number verify before sending ✅ Agentforce messaging app ✅ AI chatbots to qualify and handle leads ✅ AI-Powered Chatbots for SMS and WhatsApp ✅"Agentforce integration to route SMS & WhatsApp conversations to live agents"
Long Code & Short Code SMS Messaging in Salesforce ✅ Real-time delivery ✅ Bring your own SMS provider Twilio, Vonage, Telnyx, Zoom ✅ Localised long codes for personalised SMS and whatsapp ✅ Support for long codes (10DLC) & short codes for SMS campaigns
Analytics & Reporting ✅ Carrier lookup ✅ Measure engagement through URL clicks. ✅ Monitor your SMS & WhatsApp campaign deliveries ✅ Optimize messaging strategy with actionable insights. ✅ Track SMS and WhatsApp performance, open rates & responses
Modern Alternative to Legacy Messaging Apps 🔥 ✅SMS WhatsApp Salesforce automation ✅ Get WhatsApp message templates approved in Mins ✅ Save time with reusable, pre-defined message templates ✅ Create dynamic & WhatsApp SMS Templates using Merge Fields
Secure & Compliant SMS & WhatsApp Messaging ✅ Number porting, keep your existing business ✅ Audit-ready logs to track all messaging activity ✅ 10DLC & A2P approved messaging for Salesforce users ✅ Fully compliant with TCPA, GDPR, and HIPAA regulations
Bulk SMS & Mass Texting from Salesforce ✅ Edit Opt In/Out Keywords ✅ Schedule bulk SMS and whatsapp ✅ Use record trigger flow for bulk sms ✅ Send mass texts from List Views, Reports & Campaigns ✅ Use approved templates for consistent bulk messaging
Salesforce Flow & Agentforce Automation ✅Built on Salesforce. Built for Salesforce ✅Schedule campaigns and recurring reminders ✅Trigger SMS & WhatsApp using Salesforce Flows ✅Engage customers at every stage of their journey
Salesforce Email Alerts for Incoming SMS & WhatsApp ✅ All email replies are automatically synced back to Salesforce ✅ Receive incoming SMS & WhatsApp messages directly in your email ✅ Stay connected with customers anytime, even when away from Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	MessageBlink – SMS & WhatsApp for Salesforce \| Automate, Engage & Respond Faster	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
between salesforce	#3	#2
sales engagement	#5	#5
ever leaving salesforce	#10	#1
within salesforce	#9	#3
leaving salesforce	#7	#5

7. App details

Long-form description · keyword frequency

MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster

Missed messages cost deals, appointments, and donor relationships. MessageBlink eliminates that gap — letting your Salesforce team send, receive, and automate SMS and WhatsApp conversations without ever leaving Salesforce. Whether you're a healthcare provider reducing no-shows with automated appointment reminders, a nonprofit boosting donor retention, driving volunteer sign-ups, or running fundraising campaigns via SMS & WhatsApp from Salesforce NPSP or NPC, a financial services firm closing deals faster with real-time two-way texting, or an education team driving enrollment with student outreach — MessageBlink is built for your workflows, your data, and your Salesforce objects. Agentforce-Ready: Automatically route SMS & WhatsApp conversations to AI agents or live agents in Agentforce — with zero manual handoff. MessageBlink is one of the first 100% native Salesforce messaging apps fully integrated with Agentforce, making it the modern alternative to legacy SMS tools. MessageBlink installs in minutes — no custom dev needed. Send & receive SMS/WhatsApp, run bulk campaigns, manage a shared inbox, automate with Flows & Agentforce, and track engagement. All inside Salesforce.

Top keywords

salesforce6×3.70%
sms5×3.09%
messageblink4×2.47%
whatsapp4×2.47%
agentforce3×1.85%
sms whatsapp3×1.85%
agents2×1.23%
automate2×1.23%
campaigns2×1.23%
conversations2×1.23%
deals2×1.23%
donor2×1.23%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%

MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster

1. Listing metadata

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster · 7 changes

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics · 0 changes

7. App details

Frequently asked

Is MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Which has better reviews, MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Should I choose MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between MessageBlink – SMS & WhatsApp for Salesforce | Automate, Engage & Respond Faster and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?