Is Gainsight Customer Success or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce cheaper?

Gainsight Customer Success is the cheaper option — it offers a free plan (free). 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Gainsight Customer Success or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?

AppRanks cannot separate these two on rating, because neither publishes one. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce does carry the larger published review base (1,280 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Gainsight Customer Success or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the deeper published review base (1,280 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Gainsight Customer Success typically suits early-stage and growth-mode teams based on its published review base (0 reviews). 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce typically suits early-stage and growth-mode teams based on its published review base (1,280 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Gainsight Customer Success and 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?

Migration support varies by app and category. Gainsight Customer Success and 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Gainsight Customer Success" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Gainsight Customer vs 360 SMS App for — Salesforce

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce vs Gainsight Customer Success

Side-by-side comparison · 24 data points

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

4.9·1.3kreviews

Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Gainsight Customer Success	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce
Tagline	“Access Gainsight Customer Success directly within Salesforce. Give customer-facing teams a shared view of customer health, relationships, activity, and more, so they can understand customer context and take action from the tools they already use. ”247 chars	“Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.”254 chars
Description	1150 / 2000 chars57% used	1182 / 2000 chars59% used
Screenshots	—	—
Languages	enja	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Gainsight, Inc	360 Degree Cloud Technologies Pvt. Ltd.

At a glance

8 metrics · auto-computed

Feature comparison between Gainsight Customer Success and 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce
Metric	Gainsight Customer Success	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce
Rating	—	4.9 ★
Total reviews	0	1.3k
Free plan	★ Yes	—
Pricing	free	paid
Pricing tiers	—	1 tier
Listed features	6	★ 9
Languages	2 supported	16 supported
Listed since	Dec 2025	May 2016

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Gainsight Customer Success's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Gainsight Customer Success offers a free tier (free) while 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.

Review base

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the larger user base (1,280 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Gainsight Customer Success's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce; mid-market and enterprise admins with specific feature requirements should evaluate both — Gainsight Customer Success's 0-review base may include the workflow context that matches your specific use case better than 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Gainsight Customer Success audit • 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce audit

Listed	December 15, 2025	May 6, 2016

Last updated	—	—

3. Features

As listed by each developer

Gainsight Customer Success

Built for Salesforce Lightning: Bring Gainsight into Salesforce with Lightning Web Components (LWCs), including the full Gainsight CS app and configurable Customer 360 and Relationship 360 views.
Lightweight by design: Deploy a lightweight managed package designed to minimize impact on your Salesforce org, with one custom object, minimal Apex classes, and no triggers on standard Salesforce objects.
Controlled access and secure LWC configuration: Manage user access through Salesforce package licenses and permission sets, with Lightning Web Security and trusted URL configuration for Gainsight LWCs.
Configurable 360 experiences: Embed complete C360 or R360 views, or select the individual Gainsight sections teams need, directly within Salesforce record layouts.
Gainsight where Salesforce teams work: Give Account Management, Customer Success, and other customer-facing teams access to Gainsight customer insights directly within their Salesforce workflows.
Turn customer insight into action: Access the complete Gainsight CS application within Salesforce to manage customer priorities, CTAs, tasks, Success Plans, Timeline activities, and other CS workflows from where your teams already work.

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

SMS, WhatsApp & Texting in Salesforce ➜ Send & receive SMS, MMS, WhatsApp, Live Chat & Web Chat from Leads, Contacts and Cases ➜ Reach customers with a 98% read rate and ~90-second response ➜ Send your first text message within 2 minutes of installation
Two-Way SMS & Texting via Salesforce Flow ➜ Automate two-way SMS text messaging for lead nurturing via Flow ➜ Trigger Inbound & Outbound SMS, Drip Campaigns and reminders ➜ Connect SMS with Calls, Voicemail, CTI and Telephony across Service Cloud
Built for Every Industry, Compliant ➜ Trusted across Healthcare, Education, Finance and more industries ➜ Compliant text messaging with TCPA, HIPAA and GDPR support ➜ Run SMS and WhatsApp securely across Sales and Service Cloud
AI Chatbots, Live Chat & Conversational AI Messaging ➜ Automate WhatsApp messaging & SMS notifications with Flow ➜ AI chatbot agents & Conversational AI deflect Service Cloud cases ➜ Break language barriers across 15+ channels: SMS, WhatsApp, WeChat
Bulk SMS, MMS & Multichannel WhatsApp Automation ➜ Run bulk SMS, MMS & Bulk Messaging for high-volume campaigns ➜ Send bulk text messages and Mass Text to campaign members via WhatsApp marketing ➜ Scale 1-on-1 SMS and chat across SMS, WhatsApp and WeChat

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Gainsight Customer Success	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce
your customers	Not ranked	#1
whatsapp	Not ranked	#1
services automation	Not ranked	#1
customer success	#3	Not ranked
directly within	#7	Not ranked

7. App details

Long-form description · keyword frequency

Gainsight Customer Success

Give customer-facing teams access to Gainsight customer context directly within Salesforce. The Gainsight Customer Success app brings the Gainsight experience into Salesforce through Lightning Web Components, including the Gainsight CS App and configurable Customer 360 and Relationship 360 views. Teams can access customer health, activity, relationships, and other Gainsight insights within the Salesforce workflows they already use. With Gainsight Customer Success in Salesforce, teams can: – Access the Gainsight CS application from within Salesforce – Embed Customer 360 or Relationship 360 views on Salesforce record pages – Surface relevant Gainsight 360 sections based on your team's needs – Give Sales, Customer Success, and other teams shared customer context – View customer health, relationship information, activity, and other Gainsight insights without constantly switching between platforms Getting Started An active Gainsight Customer Success tenant and configured Salesforce connection are required. Customers using the Salesforce Connector must also install the appropriate Gainsight CS Data Connector package for their region.

Top keywords

gainsight11×7.28%
customer10×6.62%
salesforce8×5.30%
3605×3.31%
customer success4×2.65%
gainsight customer4×2.65%
success4×2.65%
teams4×2.65%
access3×1.99%
cs3×1.99%
gainsight cs3×1.99%
gainsight customer success3×1.99%

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

360 SMS turns Salesforce into a full texting platform. Send your first SMS, MMS or WhatsApp within two minutes of install — text messaging gets a 98% read rate and ~90-second response. What you can do Two-way, 1-on-1 texting on any Salesforce object Bulk SMS and mass texting at scale, even from Reports Automate SMS text messaging with Drip Campaigns and scheduled sends Appointment reminders that cut no-shows Trigger SMS and WhatsApp from Flow or Process Builder AI chatbot, SMS/email alerts, templates and phone verification Multichannel messaging SMS, MMS, CTI telephony, ringless voicemail, plus WhatsApp and WhatsApp Business — two-way global WhatsApp messaging and Live Chat from your website, all inside Salesforce. Natively built on Salesforce A 100% Native Salesforce SMS App across Sales, Service, Community, Marketing Cloud and Pardot, with omnichannel routing. Long/Short Code or bring your own number. Compliance: TCPA, GDPR, HIPAA, with opt-in/opt-out consent. Used across education, recruitment, real estate, healthcare, mortgage and nonprofits. Click GET IT NOW for a free trial — set it up yourself or with our free USA-based Salesforce and SMS consultants.

Top keywords

sms9×5.03%
salesforce6×3.35%
whatsapp5×2.79%
messaging4×2.23%
texting3×1.68%
mms2×1.12%
sms mms2×1.12%
text2×

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce vs Gainsight Customer Success

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

1. Listing metadata

Gainsight Customer Success

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Gainsight Customer Success · 0 changes

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce · 8 changes

7. App details

Frequently asked

Is Gainsight Customer Success or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce cheaper?

Should I choose Gainsight Customer Success or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?

Which is faster to set up, Gainsight Customer Success or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Gainsight Customer Success and 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?

See full keyword rankings, install trends, and weekly alerts

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