Gainsight Customer Success for Salesforce AppExchange
Gainsight Customer Success is a Salesforce AppExchange app by Gainsight, Inc.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Gainsight Customer Success is a newly-listed Salesforce app with a limited review volume. Category data on the canonical marketplace listing is currently incomplete, so AppRanks falls back to platform-wide rather than category-relative comparison for this listing. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Gainsight, Inc — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About Gainsight Customer Success
How Gainsight Customer Success works
Give customer-facing teams access to Gainsight customer context directly within Salesforce.
The Gainsight Customer Success app brings the Gainsight experience into Salesforce through Lightning Web Components, including the Gainsight CS App and configurable Customer 360 and Relationship 360 views. Teams can access customer health, activity, relationships, and other Gainsight insights within the Salesforce workflows they already use.
With Gainsight Customer Success in Salesforce, teams can: – Access the Gainsight CS application from within Salesforce – Embed Customer 360 or Relationship 360 views on Salesforce record pages – Surface relevant Gainsight 360 sections based on your team's needs – Give Sales, Customer Success, and other teams shared customer context – View customer health, relationship information, activity, and other Gainsight insights without constantly switching between platforms
Getting Started
An active Gainsight Customer Success tenant and configured Salesforce connection are required. Customers using the Salesforce Connector must also install the appropriate Gainsight CS Data Connector package for their region.
Key features
- Built for Salesforce Lightning: Bring Gainsight into Salesforce with Lightning Web Components (LWCs), including the full Gainsight CS app and configurable Customer 360 and Relationship 360 views.
- Lightweight by design: Deploy a lightweight managed package designed to minimize impact on your Salesforce org, with one custom object, minimal Apex classes, and no triggers on standard Salesforce objects.
- Controlled access and secure LWC configuration: Manage user access through Salesforce package licenses and permission sets, with Lightning Web Security and trusted URL configuration for Gainsight LWCs.
- Configurable 360 experiences: Embed complete C360 or R360 views, or select the individual Gainsight sections teams need, directly within Salesforce record layouts.
- Gainsight where Salesforce teams work: Give Account Management, Customer Success, and other customer-facing teams access to Gainsight customer insights directly within their Salesforce workflows.
- Turn customer insight into action: Access the complete Gainsight CS application within Salesforce to manage customer priorities, CTAs, tasks, Success Plans, Timeline activities, and other CS workflows from where your teams already work.
Keyword rankings
Gainsight Customer Success ranks for 3 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #3
- Rank #7
- Rank #8
Competitors & alternatives
AppRanks tracks competitor sets per category. For Gainsight Customer Success, the independent listing audit includes a competitive context section, and the full Salesforce app index shows the broader marketplace landscape this app competes in. Sign up free to surface a side-by-side competitor matrix customized to your tracked apps.
Frequently asked questions
What is Gainsight Customer Success?
Gainsight Customer Success is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2025. AppRanks tracks its category position, review-velocity trend, and the top alternatives in the same space. Developed by Gainsight, Inc.
Is Gainsight Customer Success free?
Gainsight Customer Success offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
What languages does Gainsight Customer Success support?
Gainsight Customer Success declares support for 2 languages on its Salesforce marketplace listing: en, ja. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.