Add-On: Cuneiform for vs Talkdesk for — Salesforce

Add-On vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Side-by-side comparison · 24 data points

Add-On

No rating yet

Boost CRM performance with Cuneiform's Data Health Reports. Over 100+ reports across 17 categories help you identify and mitigate data quality risks. Optimize data performance, enhance user adoption, and maximize your Salesforce ROI -- all for free.

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1. Listing metadata

Field-level data

	Add-On	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Tagline	“Boost CRM performance with Cuneiform's Data Health Reports. Over 100+ reports across 17 categories help you identify and mitigate data quality risks. Optimize data performance, enhance user adoption, and maximize your Salesforce ROI -- all for free.”249 chars	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars
Description	1197 / 2000 chars60% used	1127 / 2000 chars56% used
Screenshots	—	—
Languages	en	enfrdeptes
Platforms	Salesforce	Salesforce
Developer	PeerNova Inc.	Talkdesk

At a glance

8 metrics · auto-computed

Feature comparison between Add-On: Cuneiform for Salesforce: Data Health Reports and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Metric	Add-On: Cuneiform for Salesforce: Data Health Reports	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Rating	—	4.7 ★
Total reviews	0	699
Free plan	—	—
Pricing	paid	paid
Pricing tiers	—	1 tier
Listed features	★ 9	3
Languages	1 supported	5 supported
Listed since	Oct 2024	Apr 2016

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs Add-On: Cuneiform for Salesforce: Data Health Reports's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Add-On: Cuneiform for Salesforce: Data Health Reports at paid, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Add-On: Cuneiform for Salesforce: Data Health Reports's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — Add-On: Cuneiform for Salesforce: Data Health Reports's 0-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Add-On: Cuneiform for Salesforce: Data Health Reports audit • Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit

Listed	October 17, 2024	April 14, 2016

Last updated	—	—

3. Features

As listed by each developer

Add-On

DRIVE STRATEGIC DECISIONS CONFIDENTLY Leverage comprehensive insights from high-quality data to inform decision-making. These reports empower leaders to make accurate, reliable strategic choices that align with business goals and drive success.
BOOST PRODUCTIVITY AND BUSINESS OUTCOMES Provide sales and service teams with reliable, consistent, and trustworthy data to improve business outcomes and strengthen customer engagement. Enable your teams to deliver better results with greater efficiency.
ENSURE COMPLIANCE THROUGH DETAILED AUDITS Track changes in sensitive data fields with detailed audit reports, ensuring data governance practices are followed. Stay compliant by monitoring classification updates and meeting regulatory standards.
MITIGATE DATA QUALITY RISKS PROACTIVELY Use snapshot-based reports to detect data inconsistencies, enabling teams to address issues before they impact operations. Take a proactive approach to identifying and mitigating data quality risks to your CRM data.
ENHANCE CRM PERFORMANCE WITH FIELD INSIGHTS Analyze and manage the impact of underutilized fields to improve your CRM’s data management and performance. These reports provide clear guidance on optimizing field usage and streamlining data workflows.
IDENTIFY DATA GAPS FOR IMPROVED DECISION-MAKING Spot incomplete or missing data that may hinder business decisions. These reports help leaders find addressable data gaps and ensure your analytics are comprehensive, reliable, and drive better decisions.
BOOST USER ADOPTION WITH RELIABLE DATA Accurate data builds user confidence and trust in CRM operations. These reports highlight data inconsistencies to address, boosting engagement and adoption by ensuring users trust the data they rely on.
STREAMLINE DATA MANAGEMENT Make data management easier with insights that reveal inefficiencies in field usage and quality. Administrators, Business Analysts, and Data Stewards can use these reports to maintain smooth CRM operations.
MAXIMIZE ROI WITH TRUSTWORTHY DATA Actionable reports help organizations optimize business performance by increasing the impact and value of their CRM data to the business. Leverage these insights today to get the most out of your Salesforce investment.

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Add-On	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
agentic ai	Not ranked	#1
agentforce ai	Not ranked	#1
agentic	Not ranked	#1
decision-making compliance reporting	#9	Not ranked

6. App details

Long-form description · keyword frequency

Add-On

Elevate your Salesforce data management with Cuneiform for CRM: Data Health Reports. This free extension package delivers over one hundred pre-built reports across seventeen critical data health categories. These reports provide actionable insights that help improve business outcomes by addressing key CRM data challenges. Gain comprehensive visibility into vital areas like duplicates, picklist usage, field utilization, and data governance. Swiftly identify data quality issues and optimization opportunities. Transform raw data into actionable intelligence that enhances your CRM's data reliability. Our ready-to-use reports save you time and resources while providing deep data health analytics powered by Cuneiform for CRM. These reports are perfect for Salesforce Administrators, Architects, Data Analysts, and Business Leaders who are dedicated to maximizing Salesforce ROI via superior data management. Use Cuneiform for CRM to unlock the hidden ROI trapped in your CRM's data. Mature decision accuracy, increase user adoption, and boost productivity with trustworthy data. Gain a competitive advantage by investing in data quality -- and stop letting your fields take you for a trip.

Top keywords

data14×8.33%
reports5×2.98%
crm4×2.38%
cuneiform3×1.79%
cuneiform for crm3×1.79%
data health3×1.79%
health3×1.79%
salesforce3×1.79%
actionable2×1.19%
business2×1.19%
crm data2×1.19%
crm's2×1.19%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%

Frequently asked

Common questions about this comparison

Is Add-On: Cuneiform for Salesforce: Data Health Reports or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Both Add-On: Cuneiform for Salesforce: Data Health Reports and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics offer paid plans only. Add-On: Cuneiform for Salesforce: Data Health Reports starts at paid; Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Add-On: Cuneiform for Salesforce: Data Health Reports or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

AppRanks cannot separate these two on rating, because neither publishes one. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics does carry the larger published review base (699 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Add-On: Cuneiform for Salesforce: Data Health Reports or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Add-On: Cuneiform for Salesforce: Data Health Reports typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Add-On vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Add-On

1. Listing metadata

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Add-On: Cuneiform for Salesforce: Data Health Reports or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Should I choose Add-On: Cuneiform for Salesforce: Data Health Reports or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Which is faster to set up, Add-On: Cuneiform for Salesforce: Data Health Reports or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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