Which has better reviews, WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp (5.0★, 55 reviews) and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> (4.9★, 325 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?

Both apps are one-click installs from the Salesforce AppExchange. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the deeper published review base (325 vs 55), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp typically suits early-stage and growth-mode teams based on its published review base (55 reviews). GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> typically suits early-stage and growth-mode teams based on its published review base (325 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

WatBox - WhatsApp and vs GetFeedback: Surveys — Salesforce

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp vs GetFeedback

Side-by-side comparison · 24 data points

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp

5.0·55reviews

Native WhatsApp for Salesforce, Bulk SMS, and AI CTI Dialer. Send mass messages, automate text alerts via Flows, and log calls instantly without switching tabs. WhatsApp integration Two-Way SMS Text Messaging Get Started with a 14 Days Free Trial.

salesforcepaid

1. Listing metadata

Field-level data

	WatBox - WhatsApp and SMS for Salesforce \| Telephony \| AI Voice and Whatsapp	GetFeedback
Tagline	“Native WhatsApp for Salesforce, Bulk SMS, and AI CTI Dialer. Send mass messages, automate text alerts via Flows, and log calls instantly without switching tabs. WhatsApp integration Two-Way SMS Text Messaging Get Started with a 14 Days Free Trial.”249 chars	“SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more ”255 chars
Description	1067 / 2000 chars53% used	1123 / 2000 chars56% used
Screenshots	—	—
Languages	arende	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Inno Valley Works Private Limited	SurveyMonkey

At a glance

9 metrics · auto-computed

Feature comparison between WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>
Metric	WatBox - WhatsApp and SMS for Salesforce \| Telephony \| AI Voice and Whatsapp	GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>
Rating	★ 5.0 ★	4.9 ★
Total reviews	55	★ 325
Free plan	—	—
Pricing	paid	paid
Pricing tiers	3 tiers	—
Listed features	★ 9	3
Review velocity (30d)	—	0 new
Languages	3 supported	16 supported
Listed since	Mar 2025	Feb 2014

AppRanks verdict

Generated from live data on this page

The call

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

Pricing entry tiers: WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp at paid, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the larger user base (325 reviews vs 55), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp audit • GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> audit

Listed	March 27, 2025	February 5, 2014

Last updated	—	—

3. Features

As listed by each developer

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp

Best Multi-Channel Messaging App: WhatsApp, SMS & Voice Automate bulk SMS and whatsapp for faster lead response automate bulk SMS and whatsapp for revops automate text messaging and whatsapp within flow automate whatsapp messaging for lead follow-up
API-driven SMS gateway for custom lightning components Automate whatsapp notifications using salesforce flow Automate outbound dialing and SMS workflows Automate personalized SMS and salesforce CTI connector for click-to-dial Whatsaap and sms
AI speech-to-text and sentiment analysis for voice Automate activity logging for CTI Best CTI and softphone tools for service cloud call centers Best voice and dialer apps for high-growth revops Connect twilio SMS and voice calls to salesforce
automate two-way texting for lead engagement automate two-way texting for service cloud cases automated two-way SMS and texting for salesforce automate SMS text messaging for lead nurturing best two-way texting apps for service cloud
Analytics & Reporting Track engagement through URL clicks and responses Monitor SMS & WhatsApp delivery and campaign performance Gain actionable insights to optimize messaging strategies Measure open rates, replies & overall channel effectiveness
Voice And AI Capabilities Click-to-dial tools for service cloud productivity Click-to-dial phone integration for sales cloud Agentforce and Agentic Conversations WhatsApp Coexistence & WhatsApp Calling two-way SMS messaging using salesforce flow
AI call transcription and sentiment analysis for CRM AI insights and call recording for sales cloud AI insights and call recording for service cloud automate activity logging for inbound sales calls automate activity logging for outbound sales calls
100% Salesforce Native Architecture (No external data residency) Automated Bulk WhatsApp & SMS Marketing Campaigns from List Views Native Salesforce Flow Automations for Instant Message Alerts Omni-Channel AI CTI Softphone Dialer with Call Transcr
Voice, AI Calling, and Call Intelligence - CTI Inbound and outbound calls directly from Salesforce Call recording, call transcriptions, and AI Insights as sentiment, outcome etc. IVR support and Omnichannel For Customer Support and Sales

GetFeedback

✔ Easy-to-use surveys built for speed and flexibility ✔ Pre-built templates, including: Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Customer Effort Score (CES)
✔ Multichannel survey distribution: Web Link / Website Embed / Email / QR Code / Kiosk ✔ Collect feedback about your website and app
✔ Sync real-time response data into Salesforce ✔ Flexible Salesforce data mapping ✔ Robust analytics ✔ Brought to you by the team at SurveyMonkey

Keyword	WatBox - WhatsApp and SMS for Salesforce \| Telephony \| AI Voice and Whatsapp	GetFeedback
poll	#86	#33
chatbot	#115	#119

7. Quality signals

Reviews · velocity · latest sentiment

Signal	WatBox - WhatsApp and SMS for Salesforce \| Telephony \| AI Voice and Whatsapp	GetFeedback
Average rating	5.0 ★ (55)	4.9 ★ (325)
Reviews · last 7 days	—	+0
Reviews · last 30 days	—	+0
Reviews · last 90 days	—	+0

8. App details

Long-form description · keyword frequency

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp

Native Multi-Channel Messaging: WhatsApp, SMS & CTI Dialer for Salesforce Stop switching tabs. WatBox brings WhatsApp Business API, bulk SMS text messaging, and AI CTI calling natively inside Salesforce. Auto-log every conversation to Lead, Contact, and Case records instantly. 🚀 Unified Communications Suite: WhatsApp for Salesforce: Two-way messaging, rich media, and bulk WhatsApp campaigns. Supports native WhatsApp calling. Enterprise SMS Text Messaging: Broadcast bulk SMS campaigns from custom list views. Fully automate text alerts using native Salesforce Flows. AI CTI Softphone & Dialer: Click-to-dial tools with real-time AI call transcriptions and automated activity logging without middleware. 🔒 Built for Salesforce Teams: 100% Native Architecture: Completely secure within your Salesforce cloud—no external data storage or extension security risks. Agentforce & AI-Ready: Fully integrated with Flow Builder and Agentforce AI Agents for automated lead tracking. Plug-and-Play Setup: Start your 14-day free trial and send messages in minutes.

Top keywords

salesforce6×4.26%
whatsapp5×3.55%
ai4×2.84%
messaging4×2.84%
native4×2.84%
sms4×2.84%
bulk3×2.13%
cti3×2.13%
text3×2.13%
agentforce2×1.42%
ai cti2×1.42%
automated2×1.42%

GetFeedback

ASK: Start collecting insights in days, not months using our library of hundreds of expert-written questions, as well as advanced surveying capabilities like 25+ question types, logic and branching, and multilingual support. Get started with 250+ templates, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). LISTEN: Increase response rates by surveying your customers at the right time and place across channels. Streamline your feedback program with flows that automate survey distribution and assign follow-up tasks. Embed survey questions and Salesforce data in “one-click emails” to increase response rates. Use Advanced Logic and Piping to customize your survey with Salesforce data. ACT: Quickly spot customer insights by seamlessly connecting your survey data with Salesforce data. Analyze feedback in Salesforce reports and dashboards, map survey responses to any standard or custom object, and identify keywords and sentiment with open-text analysis features. Close the loop on critical feedback by creating automated tasks based on predefined attributes.

Top keywords

survey5×3.14%
data4×2.52%
salesforce4×2.52%
customer3×1.89%
feedback3×1.89%
salesforce data3×1.89%
score3×1.89%
advanced2×1.26%
insights

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp vs GetFeedback

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp

1. Listing metadata

GetFeedback

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp · 7 changes

GetFeedback · 0 changes

7. Quality signals

8. App details

Frequently asked

Is WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> cheaper?

Which has better reviews, WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?

Should I choose WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp or GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp and GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>?