Which has better reviews, WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp or Conga Composer | Document generation and reporting for Salesforce made easy?

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp has the higher average rating (5.0★ from 55 reviews) compared to Conga Composer | Document generation and reporting for Salesforce made easy (4.7★ from 950 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp or Conga Composer | Document generation and reporting for Salesforce made easy?

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp or Conga Composer | Document generation and reporting for Salesforce made easy?

Both apps are one-click installs from the Salesforce AppExchange. Conga Composer | Document generation and reporting for Salesforce made easy has the deeper published review base (950 vs 55), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp typically suits early-stage and growth-mode teams based on its published review base (55 reviews). Conga Composer | Document generation and reporting for Salesforce made easy typically suits early-stage and growth-mode teams based on its published review base (950 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp and Conga Composer | Document generation and reporting for Salesforce made easy?

Migration support varies by app and category. WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp and Conga Composer | Document generation and reporting for Salesforce made easy both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

WatBox - WhatsApp and vs Conga Composer | — Salesforce

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp vs Conga Composer | Document generation and reporting for Salesforce made easy

Side-by-side comparison · 24 data points

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp

5.0·55reviews

Native WhatsApp for Salesforce, Bulk SMS, and AI CTI Dialer. Send mass messages, automate text alerts via Flows, and log calls instantly without switching tabs. WhatsApp integration Two-Way SMS Text Messaging Get Started with a 14 Days Free Trial.

salesforce

1. Listing metadata

Field-level data

	WatBox - WhatsApp and SMS for Salesforce \| Telephony \| AI Voice and Whatsapp	Conga Composer \| Document generation and reporting for Salesforce made easy
Tagline	“Native WhatsApp for Salesforce, Bulk SMS, and AI CTI Dialer. Send mass messages, automate text alerts via Flows, and log calls instantly without switching tabs. WhatsApp integration Two-Way SMS Text Messaging Get Started with a 14 Days Free Trial.”249 chars	“Automatically generate your most critical company documents, such as proposals and quotes, contracts, bills and invoices, and customer communications documents using pre-built or customized templates automatically populated with data from any source. ”252 chars
Description	1067 / 2000 chars53% used	961 / 2000 chars48% used
Screenshots	—	—
Languages	arende	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Inno Valley Works Private Limited

At a glance

8 metrics · auto-computed

Feature comparison between WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp and Conga Composer | Document generation and reporting for Salesforce made easy
Metric	WatBox - WhatsApp and SMS for Salesforce \| Telephony \| AI Voice and Whatsapp	Conga Composer \| Document generation and reporting for Salesforce made easy
Rating	★ 5.0 ★	4.7 ★
Total reviews	55	★ 950
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 3 tiers	1 tier
Listed features	9	9
Languages	3 supported	16 supported
Listed since	Mar 2025	Nov 2009

AppRanks verdict

Generated from live data on this page

The call

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp edges out Conga Composer | Document generation and reporting for Salesforce made easy on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing

Pricing entry tiers: WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp at paid, Conga Composer | Document generation and reporting for Salesforce made easy at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Conga Composer | Document generation and reporting for Salesforce made easy has the larger user base (950 reviews vs 55), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp; mid-market and enterprise admins with specific feature requirements should evaluate both — Conga Composer | Document generation and reporting for Salesforce made easy's 950-review base may include the workflow context that matches your specific use case better than WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp audit • Conga Composer | Document generation and reporting for Salesforce made easy audit

Listed	March 27, 2025	November 10, 2009

Last updated	—	—

3. Features

As listed by each developer

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp

Best Multi-Channel Messaging App: WhatsApp, SMS & Voice Automate bulk SMS and whatsapp for faster lead response automate bulk SMS and whatsapp for revops automate text messaging and whatsapp within flow automate whatsapp messaging for lead follow-up
API-driven SMS gateway for custom lightning components Automate whatsapp notifications using salesforce flow Automate outbound dialing and SMS workflows Automate personalized SMS and salesforce CTI connector for click-to-dial Whatsaap and sms
AI speech-to-text and sentiment analysis for voice Automate activity logging for CTI Best CTI and softphone tools for service cloud call centers Best voice and dialer apps for high-growth revops Connect twilio SMS and voice calls to salesforce
automate two-way texting for lead engagement automate two-way texting for service cloud cases automated two-way SMS and texting for salesforce automate SMS text messaging for lead nurturing best two-way texting apps for service cloud
Analytics & Reporting Track engagement through URL clicks and responses Monitor SMS & WhatsApp delivery and campaign performance Gain actionable insights to optimize messaging strategies Measure open rates, replies & overall channel effectiveness
Voice And AI Capabilities Click-to-dial tools for service cloud productivity Click-to-dial phone integration for sales cloud Agentforce and Agentic Conversations WhatsApp Coexistence & WhatsApp Calling two-way SMS messaging using salesforce flow
AI call transcription and sentiment analysis for CRM AI insights and call recording for sales cloud AI insights and call recording for service cloud automate activity logging for inbound sales calls automate activity logging for outbound sales calls
100% Salesforce Native Architecture (No external data residency) Automated Bulk WhatsApp & SMS Marketing Campaigns from List Views Native Salesforce Flow Automations for Instant Message Alerts Omni-Channel AI CTI Softphone Dialer with Call Transcr
Voice, AI Calling, and Call Intelligence - CTI Inbound and outbound calls directly from Salesforce Call recording, call transcriptions, and AI Insights as sentiment, outcome etc. IVR support and Omnichannel For Customer Support and Sales

Conga Composer | Document generation and reporting for Salesforce made easy

Get up and running quickly with Composer to reduce document delivery time. Gain additional insights with notifications and document history that increase visibility, speeding up team velocity, processes, and business cycles.
Merge data from anywhere into any template with the Conga Composer API. Easily embed document generation solutions into any website, app, and/or platform, and populate documents with data from any system of record while sending and saving as needed.
Fully control standardization and branding of your documents, ensuring everything you send out is accurate and current
Eliminate the risk of data inconsistency across your business cycle, including manual errors and rogue discounting from your teams.
Fully white label your document and agreement process to improve customer experience and lower security risks
Complete, accurate documents to address almost any use case in .PDF, Microsoft Word, Excel, PowerPoint, and HTML formats.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	WatBox - WhatsApp and SMS for Salesforce \| Telephony \| AI Voice and Whatsapp	Conga Composer \| Document generation and reporting for Salesforce made easy
sales cloud	#11	#2
sales cloud service	#10	#5
chatbot	#39	#93
poll	#118	#19

7. Quality signals

Reviews · velocity · latest sentiment

Signal	WatBox - WhatsApp and SMS for Salesforce \| Telephony \| AI Voice and Whatsapp	Conga Composer \| Document generation and reporting for Salesforce made easy
Average rating	5.0 ★ (55)	4.7 ★ (950)
Rating distribution	5— 4— 3— 2— 1—	573% 418% 30% 20% 19%

5 latest reviews · each app

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp

No reviews yet.

Conga Composer | Document generation and reporting for Salesforce made easy

Jan 14, 2026
Billing Practices Are a Dealbreaker (Unauthorized Seat Added at Renewal) We’ve been a Conga customer for ~15 years, and I’m disappointed to say the billing experience has deteriorated to the point where I would not recommend this product based on account management and invoicing practices alone. At renewal, our invoi

8. App details

Long-form description · keyword frequency

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp

Native Multi-Channel Messaging: WhatsApp, SMS & CTI Dialer for Salesforce Stop switching tabs. WatBox brings WhatsApp Business API, bulk SMS text messaging, and AI CTI calling natively inside Salesforce. Auto-log every conversation to Lead, Contact, and Case records instantly. 🚀 Unified Communications Suite: WhatsApp for Salesforce: Two-way messaging, rich media, and bulk WhatsApp campaigns. Supports native WhatsApp calling. Enterprise SMS Text Messaging: Broadcast bulk SMS campaigns from custom list views. Fully automate text alerts using native Salesforce Flows. AI CTI Softphone & Dialer: Click-to-dial tools with real-time AI call transcriptions and automated activity logging without middleware. 🔒 Built for Salesforce Teams: 100% Native Architecture: Completely secure within your Salesforce cloud—no external data storage or extension security risks. Agentforce & AI-Ready: Fully integrated with Flow Builder and Agentforce AI Agents for automated lead tracking. Plug-and-Play Setup: Start your 14-day free trial and send messages in minutes.

Top keywords

salesforce6×4.26%
whatsapp5×3.55%
ai4×2.84%
messaging4×2.84%
native4×2.84%
sms4×2.84%
bulk3×2.13%
cti3×2.13%
text3×2.13%
agentforce2×1.42%
ai cti2×1.42%
automated2×1.42%

Conga Composer | Document generation and reporting for Salesforce made easy

With Conga Composer, easily create beautiful and accurate digital documents using pre-built or customized templates automatically populated with data from Salesforce. Send consistent and personalized documents that elevate your brand and delight your customers. Generate any document: ✔ Quotes ✔ Proposals ✔ Account plans ✔ Invoices/receipts ✔ Contracts ✔ Work orders ✔ Reports & charts ✔ Shipping documents ✔ And more! Into the following formats: ✔ Word ✔ Excel ✔ PowerPoint ✔ PDF ✔ HTML Extend efficiency with: ✔ Conga Batch: Create and send documents as a batch on a custom schedule ✔ Conga Trigger: Create documents with no clicks using customizable triggers ✔ Conga Composer API: Directly embed Composer into your website, portal, or application Integrations: ✔ Conga Contracts for Salesforce ✔ Conga Grid ✔ Conga Sign Compatible with Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, Communities, Portals, Platform, Salesforce1 & Lightning

Top keywords

conga7×5.69%
documents5×4.07%
cloud4×3.25%
composer3×2.44%
batch2×1.63%
conga composer2×1.63%
contracts2×1.63%
salesforce2×1.63%
send

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp vs Conga Composer | Document generation and reporting for Salesforce made easy

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp

1. Listing metadata

Conga Composer | Document generation and reporting for Salesforce made easy

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp · 7 changes

Conga Composer | Document generation and reporting for Salesforce made easy · 0 changes

7. Quality signals

5 latest reviews · each app

8. App details

Frequently asked

Is WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp or Conga Composer | Document generation and reporting for Salesforce made easy cheaper?

Which has better reviews, WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp or Conga Composer | Document generation and reporting for Salesforce made easy?

Should I choose WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp or Conga Composer | Document generation and reporting for Salesforce made easy?

Which is faster to set up, WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp or Conga Composer | Document generation and reporting for Salesforce made easy?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp and Conga Composer | Document generation and reporting for Salesforce made easy?