Which has better reviews, WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp or FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection?

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp has the higher average rating (5.0★ from 55 reviews) compared to FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection (4.7★ from 424 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp or FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection?

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp or FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection?

Both apps are one-click installs from the Salesforce AppExchange. FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection has the deeper published review base (424 vs 55), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp typically suits early-stage and growth-mode teams based on its published review base (55 reviews). FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection typically suits early-stage and growth-mode teams based on its published review base (424 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp and FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection?

Migration support varies by app and category. WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp and FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

WatBox - WhatsApp and vs FormAssembly: Web — Salesforce

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp vs FormAssembly

Side-by-side comparison · 24 data points

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp

5.0·55reviews

Native WhatsApp for Salesforce, Bulk SMS, and AI CTI Dialer. Send mass messages, automate text alerts via Flows, and log calls instantly without switching tabs. WhatsApp integration Two-Way SMS Text Messaging Get Started with a 14 Days Free Trial.

salesforcepaid

1. Listing metadata

Field-level data

	WatBox - WhatsApp and SMS for Salesforce \| Telephony \| AI Voice and Whatsapp	FormAssembly
Tagline	“Native WhatsApp for Salesforce, Bulk SMS, and AI CTI Dialer. Send mass messages, automate text alerts via Flows, and log calls instantly without switching tabs. WhatsApp integration Two-Way SMS Text Messaging Get Started with a 14 Days Free Trial.”249 chars	“FormAssembly is a secure data collection platform for organizations that need to manage sophisticated, mission-critical workflows that deliver information reliably into systems of record like Salesforce. ”204 chars
Description	1067 / 2000 chars53% used	628 / 2000 chars31% used
Screenshots	—	—
Languages	arende	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Inno Valley Works Private Limited	FormAssembly

At a glance

9 metrics · auto-computed

Feature comparison between WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp and FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection
Metric	WatBox - WhatsApp and SMS for Salesforce \| Telephony \| AI Voice and Whatsapp	FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection
Rating	★ 5.0 ★	4.7 ★
Total reviews	55	★ 424
Free plan	—	—
Pricing	paid	paid
Pricing tiers	3 tiers	—
Listed features	★ 9	4
Review velocity (30d)	—	0 new
Languages	3 supported	16 supported
Listed since	Mar 2025	Jan 2007

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp at paid, FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection has the larger user base (424 reviews vs 55), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp; mid-market and enterprise admins with specific feature requirements should evaluate both — FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection's 424-review base may include the workflow context that matches your specific use case better than WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp audit • FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection audit

Listed	March 27, 2025	January 23, 2007

Last updated	—	—

3. Features

As listed by each developer

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp

Best Multi-Channel Messaging App: WhatsApp, SMS & Voice Automate bulk SMS and whatsapp for faster lead response automate bulk SMS and whatsapp for revops automate text messaging and whatsapp within flow automate whatsapp messaging for lead follow-up
API-driven SMS gateway for custom lightning components Automate whatsapp notifications using salesforce flow Automate outbound dialing and SMS workflows Automate personalized SMS and salesforce CTI connector for click-to-dial Whatsaap and sms
AI speech-to-text and sentiment analysis for voice Automate activity logging for CTI Best CTI and softphone tools for service cloud call centers Best voice and dialer apps for high-growth revops Connect twilio SMS and voice calls to salesforce
automate two-way texting for lead engagement automate two-way texting for service cloud cases automated two-way SMS and texting for salesforce automate SMS text messaging for lead nurturing best two-way texting apps for service cloud
Analytics & Reporting Track engagement through URL clicks and responses Monitor SMS & WhatsApp delivery and campaign performance Gain actionable insights to optimize messaging strategies Measure open rates, replies & overall channel effectiveness
Voice And AI Capabilities Click-to-dial tools for service cloud productivity Click-to-dial phone integration for sales cloud Agentforce and Agentic Conversations WhatsApp Coexistence & WhatsApp Calling two-way SMS messaging using salesforce flow
AI call transcription and sentiment analysis for CRM AI insights and call recording for sales cloud AI insights and call recording for service cloud automate activity logging for inbound sales calls automate activity logging for outbound sales calls
100% Salesforce Native Architecture (No external data residency) Automated Bulk WhatsApp & SMS Marketing Campaigns from List Views Native Salesforce Flow Automations for Instant Message Alerts Omni-Channel AI CTI Softphone Dialer with Call Transcr
Voice, AI Calling, and Call Intelligence - CTI Inbound and outbound calls directly from Salesforce Call recording, call transcriptions, and AI Insights as sentiment, outcome etc. IVR support and Omnichannel For Customer Support and Sales

FormAssembly

AGENTIC AI-ASSISTANT Paired with Fai, our AI assistant, users can create secure, branded workflows in minutes and ensure their CRM data is accurate, consistent, and fully actionable.
END-TO-END AUTOMATION Automated workflows handle approvals, notifications, routing, and integrations behind the scenes, removing error-prone manual steps, speeding processes, and reducing risk.
ADVANCED INTEGRATIONS Build Salesforce-connected forms, create or update records, work with standard or custom objects, and prefill forms. Integrate data with Google, Pardot, Microsoft, PayPal and other business-essential applications.
ENTERPRISE-GRADE SECURITY Protect your customer's data with industry-leading security and compliance: GLBA, GDPR, CCPA, HIPAA, ISO 27001, PCI DSS, SOC 2, TX-RAMP and FedRAMP-Authorized at the High Impact level.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	WatBox - WhatsApp and SMS for Salesforce \| Telephony \| AI Voice and Whatsapp	FormAssembly
agentforce ai	#9	#6
automate workflows	#12	#8
powerful forms	#105	#30
poll	#118	#21
chatbot	#39	#104

7. Quality signals

Reviews · velocity · latest sentiment

Signal	WatBox - WhatsApp and SMS for Salesforce \| Telephony \| AI Voice and Whatsapp	FormAssembly
Average rating	5.0 ★ (55)	4.7 ★ (424)
Reviews · last 7 days	—	+0
Reviews · last 30 days	—	+0
Reviews · last 90 days	—	+0

8. App details

Long-form description · keyword frequency

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp

Native Multi-Channel Messaging: WhatsApp, SMS & CTI Dialer for Salesforce Stop switching tabs. WatBox brings WhatsApp Business API, bulk SMS text messaging, and AI CTI calling natively inside Salesforce. Auto-log every conversation to Lead, Contact, and Case records instantly. 🚀 Unified Communications Suite: WhatsApp for Salesforce: Two-way messaging, rich media, and bulk WhatsApp campaigns. Supports native WhatsApp calling. Enterprise SMS Text Messaging: Broadcast bulk SMS campaigns from custom list views. Fully automate text alerts using native Salesforce Flows. AI CTI Softphone & Dialer: Click-to-dial tools with real-time AI call transcriptions and automated activity logging without middleware. 🔒 Built for Salesforce Teams: 100% Native Architecture: Completely secure within your Salesforce cloud—no external data storage or extension security risks. Agentforce & AI-Ready: Fully integrated with Flow Builder and Agentforce AI Agents for automated lead tracking. Plug-and-Play Setup: Start your 14-day free trial and send messages in minutes.

Top keywords

salesforce6×4.26%
whatsapp5×3.55%
ai4×2.84%
messaging4×2.84%
native4×2.84%
sms4×2.84%
bulk3×2.13%
cti3×2.13%
text3×2.13%
agentforce2×1.42%
ai cti2×1.42%
automated2×1.42%

FormAssembly

FormAssembly was built for Salesforce users. - We provide the infrastructure to capture clean, structured data from the start – a critical foundation for AI-powered tools like Agentforce. - Our new Salesforce Workflow Connector makes it faster and easier to map fields, automate actions, and apply advanced logic so your data flows cleanly and securely into Salesforce. - Paired with Fai, our AI assistant, users can create secure, branded workflows in minutes and ensure their CRM data is accurate, consistent, and fully actionable. FREE TRIAL Start a free trial of FormAssembly Atlas when you visit: Atlas.FormAssembly.com

Top keywords

data3×3.09%
formassembly3×3.09%
salesforce3×3.09%
atlas2×2.06%
start2×2.06%
trial2×2.06%
users2×2.06%

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp vs FormAssembly

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp

1. Listing metadata

FormAssembly

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp · 7 changes

FormAssembly · 0 changes

7. Quality signals

8. App details

Frequently asked

Is WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp or FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection cheaper?

Which has better reviews, WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp or FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection?

Should I choose WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp or FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection?

Which is faster to set up, WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp or FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp and FormAssembly: Web Form & Workflow Builder for Salesforce Data Collection?