Konnect Insights for Agentforce
Customer care teams often face high volumes of inquiries with limited time and resources. Konnect Insights and Agentforce work together to provide a complete, real-time view of every customer interaction, enabling faster, smarter, and more personalized support. With AI-powered, multi-channel insights, agents can instantly access a unified history of customer interactions spanning social media, email, phone, and more directly within Salesforce. Case summaries streamline workflows by eliminating the need to sift through complex back-and-forth conversations, significantly reducing resolution times. Built on a powerful social data engine, Konnect Insights processes billions of conversations, delivering deep analytics, trend detection, and intelligent automation. By seamlessly integrating with Salesforce, it enhances Customer 360, empowering businesses to make informed decisions, boost engagement, and provide exceptional customer experiences at scale. Top brands trust Konnect Insights to merge social intelligence with CRM-driven engagement, ensuring every customer touchpoint is data-driven, personalized, and impactful. Upgrade your Salesforce experience with Konnect Insights today.
Top keywords
- customer6×3.92%
- insights5×3.27%
- konnect4×2.61%
- konnect insights4×2.61%
- salesforce3×1.96%
- social3×1.96%
- conversations2×1.31%
- engagement2×1.31%
- personalized2×1.31%
- provide2×1.31%
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.
Top keywords
- salesforce6×3.80%
- talkdesk6×3.80%
- data4×2.53%
- integrates3×1.90%
- outbound3×1.90%
- agent2×1.27%
- data sync2×1.27%
- ensure2×1.27%
