These 10 apps lead Zoom App Marketplace's Customer Service category as of September 2026 — ranked by user rating, review count, and audit score, refreshed every 24 hours from the canonical Zoom marketplace listing.
Discover the top-rated customer service apps available on Zoom App Marketplace. Rankings based on user ratings, review count, and market performance.
Updated · methodology: audit-score · About AppRanks
This is the curated shortlist — the top-ranked customer service apps. To browse every customer service app on Zoom App Marketplace, see the full Customer Service category.
This list ranks the top 10 Zoom apps classified under Customer Service by the source marketplace's own taxonomy — apps appear here only because Zoom App Marketplace itself tags them in this category, not because of any AppRanks editorial decision. Within the category set, ranking uses a Bayesian-ish blend of average rating × natural log of review count: the formula is , so a high-rating-low-review app doesn't leapfrog an established listing on a single 5-star outlier. The blend favors apps that are both well-reviewed AND have an established user base.
rating × ln(reviewCount + 1)AppRanks does not invent a proprietary score for public surfaces — the rank shown mirrors the marketplace's published category position exactly, scraped on a 12-24 hour refresh cycle from the canonical Zoom App Marketplace listing. The category lookup happens at request time and the page is cached at the edge for 1 hour to absorb traffic spikes; the underlying ranking data refreshes daily so the list stays accurate within one day of any source change. AppRanks does not editorially promote or demote apps based on advertiser or partnership status — the same blend formula applies uniformly across every app on this platform.
Ranks #1 in the Zoom App Marketplace customer service category as a newly-listed listing. Currently has an early-stage review volume (0 reviews). Position holds for the trailing 30-day window.
Pick if: Pick this if you want an emerging customer service option — ChurnZero Meetings for Zoom ranks #1 on Zoom App Marketplace and is still building review depth.
Spacera Meeting Room as a Service
Ranks #2 in the Zoom App Marketplace customer service category as a newly-listed listing. An early-stage review volume (0 reviews) with a no-rating average. Position holds for the trailing 30-day window.
Pick if: Pick this if you want an emerging customer service option — Spacera Meeting Room as a Service ranks #2 on Zoom App Marketplace and is still building review depth.
Ranks #3 in the Zoom App Marketplace customer service category as a newly-listed listing. Tracks at no-rating across 0 reviews — early-stage review volume. Position holds for the trailing 30-day window.
Pick if: Pick this if you want an emerging customer service option — Shadow Agent for Zoom Phone ranks #3 on Zoom App Marketplace and is still building review depth.
Holds position #4 in the Zoom App Marketplace customer service category as a mixed-rating listing. Currently has an early-stage review volume (1 reviews, 3.0★ avg). Refresh: daily from the source marketplace.
Currently sits at #5 in the Zoom App Marketplace customer service category as a newly-listed listing. An early-stage review volume (0 reviews) with a no-rating average. Refresh: daily from the source marketplace.
Assembled WFM for Zoom Contact Center
Holds position #6 in the Zoom App Marketplace customer service category as a newly-listed listing. Tracks at no-rating across 0 reviews — early-stage review volume. Refresh: daily from the source marketplace.
Zoom Meetings for Zendesk by Faye
Currently sits at #7 in the Zoom App Marketplace customer service category as a newly-listed listing. Currently has an early-stage review volume (0 reviews). AppRanks tracks this listing on a 24-hour cycle.
Holds position #8 in the Zoom App Marketplace customer service category as a newly-listed listing. An early-stage review volume (0 reviews) with a no-rating average. AppRanks tracks this listing on a 24-hour cycle.
Currently sits at #9 in the Zoom App Marketplace customer service category as a newly-listed listing. Tracks at no-rating across 0 reviews — early-stage review volume. AppRanks tracks this listing on a 24-hour cycle.
Holds position #10 in the Zoom App Marketplace customer service category as a newly-listed listing. Currently has an early-stage review volume (0 reviews). Source: Zoom App Marketplace's own published category position.
Same data as the ranked cards, condensed into a sortable-by-eye grid: rating × review depth × pricing tier across the top 10 customer service apps on Zoom App Marketplace.
| # | App | Rating | Reviews | Pricing |
|---|---|---|---|---|
| 1 | ChurnZero Meetings for Zoom | — | — | — |
| 2 | Spacera Meeting Room as a Service | — | — | — |
| 3 | Shadow Agent for Zoom Phone | — | — | — |
| 4 | HubSpot App for Zoom Meetings | 3.0★ | 1 | — |
| 5 | MeetingTranscription | — | — | — |
| 6 | Assembled WFM for Zoom Contact Center | — | — | — |
| 7 | Zoom Meetings for Zendesk by Faye | — | — | — |
| 8 | Swyft AI for Admins | — | — | — |
| 9 | CloudEagle - Usage | — | — | — |
| 10 | FORTE Monitor for Zoom Rooms | — | — | — |
Want to compare any two apps in detail (features, ratings trend, pricing plans side-by-side)? Open the head-to-head page from the "Compare to #N" link on each card above. Custom multi-app comparisons, historical rank trajectory, and CSV export are available on a paid plan.
Methodology details: /glossary/audit-score · /about.
Paid plans unlock watchlists, multi-category comparisons, CSV export, and a full historical rank trajectory across every app on this list. The list itself stays free to read.
Start Free Trial