Shadow Agent for Zoom Phone
By Resource Software International Ltd. (RSI)
- Category rank
- #3 in Customer Service
- Listing audit
- 47/100
Shadow Agent for Zoom Phone is a Zoom App Marketplace app by Resource Software International Ltd. (RSI).
Shadow Agent for Zoom Phone is the #3 ranked Customer Service app on Zoom, as of Oct 26, 2026.
AppRanks verdict
Generated from marketplace data as of Oct 26, 2026
Shadow Agent for Zoom Phone is a category-leading Customer Service app on Zoom, ranked #3 of 187 in the category.
Pros
- +#3 of 187 in Customer Service
Cons
- −Sparse visual evidence (0 screenshots) — harder to evaluate the UX before installing
About Shadow Agent for Zoom Phone
Real time queue status, agent, extension and department leaderboards, account codes and call disposition.
Standardized capabilities
AppRanks hasn't mapped this app to standardized capabilities yet. The developer's own feature list is shown above.
Ratings and reviews
Zoom does not publish ratings or reviews for its apps.
Category rankings
A category rank is the app's position in Zoom's own category listing. Keyword ranks (search-result positions) are a separate measure.
- Customer Service#3of 187Top 2%
- Collaboration#8of 492Top 2%
- Analytics#9
