Side-by-side comparison · 24 data points
Support call scheduler for efficient support teams. Use Zoom to meet with customers when calls are scheduled with Headset Army.
| Headset Army | Shadow Agent for Zoom Phone | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
Real time queue status, agent, extension and department leaderboards, account codes and call disposition.
| Metric | Headset Army | Shadow Agent for Zoom Phone |
|---|---|---|
| Rating | 5.0 ★ | — |
| Total reviews | 1 | 0 |
| Free plan | — | — |
Based on the data on this page, Headset Army is the stronger choice for most Zoom App Marketplace teams — 5.0★ vs Shadow Agent for Zoom Phone's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Recommended by size: small/early-stage teams who need fast install and low risk should default to Headset Army; mid-market and enterprise teams with specific feature requirements should evaluate both — Shadow Agent for Zoom Phone's 0-review base may include the workflow context that matches your specific use case better than Headset Army's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zoom App Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Headset Army audit • Shadow Agent for Zoom Phone audit
| Keyword | Headset Army | Shadow Agent for Zoom Phone |
|---|---|---|
| agent | Not ranked | #1 |
| zoom phone | Not ranked | #7 |
| phone | Not ranked | #7 |
AppRanks cannot separate these two on rating, because neither publishes one. Headset Army does carry the larger published review base (1 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zoom App Marketplace. Headset Army has the deeper published review base (1 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Headset Army typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Shadow Agent for Zoom Phone typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Headset Army and Shadow Agent for Zoom Phone both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Shadow Agent for Zoom Phone" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
