These 10 apps lead WordPress Plugin Directory's Support Ticket category as of September 2026 — ranked by user rating, review count, and audit score, refreshed every 24 hours from the canonical WordPress marketplace listing.
Discover the top-rated support ticket apps available on WordPress Plugin Directory. Rankings based on user ratings, review count, and market performance.
This is the curated shortlist — the top-ranked support ticket apps. To browse every support ticket app on WordPress Plugin Directory, see the full Support Ticket category.
This list ranks the top 10 WordPress apps classified under Support Ticket by the source marketplace's own taxonomy — apps appear here only because WordPress Plugin Directory itself tags them in this category, not because of any AppRanks editorial decision. Within the category set, ranking uses a Bayesian-ish blend of average rating × natural log of review count: the formula is , so a high-rating-low-review app doesn't leapfrog an established listing on a single 5-star outlier. The blend favors apps that are both well-reviewed AND have an established user base.
rating × ln(reviewCount + 1)AppRanks does not invent a proprietary score for public surfaces — the rank shown mirrors the marketplace's published category position exactly, scraped on a 12-24 hour refresh cycle from the canonical WordPress Plugin Directory listing. The category lookup happens at request time and the page is cached at the edge for 1 hour to absorb traffic spikes; the underlying ranking data refreshes daily so the list stays accurate within one day of any source change. AppRanks does not editorially promote or demote apps based on advertiser or partnership status — the same blend formula applies uniformly across every app on this platform.
Ranks #1 in the WordPress Plugin Directory support ticket category as a mixed-rating listing. Currently has an early-stage review volume (3 reviews). Position holds for the trailing 30-day window.
Pick if: Pick this if you want an emerging support ticket option — Memoria Ticket System ranks #1 on WordPress Plugin Directory and is still building review depth.
Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk
Ranks #2 in the WordPress Plugin Directory support ticket category as a highly rated listing. An early-stage review volume (13 reviews) with a no-rating average. Position holds for the trailing 30-day window.
Pick if: Pick this if you prioritize merchant satisfaction over scale — Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk holds a 4.5-star average across 13 reviews in the support ticket category.
Fluent Support – Helpdesk & Customer Support Ticket System
Ranks #3 in the WordPress Plugin Directory support ticket category as a highly rated listing. Tracks at no-rating across 68 reviews — early-stage review volume. Position holds for the trailing 30-day window.
Pick if: Pick this if you prioritize merchant satisfaction over scale — Fluent Support – Helpdesk & Customer Support Ticket System holds a 4.6-star average across 68 reviews in the support ticket category.
Awesome Support – WordPress HelpDesk & Support Plugin
Holds position #4 in the WordPress Plugin Directory support ticket category as a mixed-rating listing. Currently has a growing review traction (194 reviews). Refresh: daily from the source marketplace.
JS Help Desk – AI-Powered Support & Ticketing System
Currently sits at #5 in the WordPress Plugin Directory support ticket category as a mixed-rating listing. An early-stage review volume (74 reviews) with a no-rating average. Refresh: daily from the source marketplace.
Holds position #6 in the WordPress Plugin Directory support ticket category as a well-rated listing. Tracks at no-rating across 12 reviews — early-stage review volume. Refresh: daily from the source marketplace.
Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
Currently sits at #7 in the WordPress Plugin Directory support ticket category as a highly rated listing. Currently has an early-stage review volume (10 reviews). AppRanks tracks this listing on a 24-hour cycle.
Customer Support Ticket System & Helpdesk
Holds position #8 in the WordPress Plugin Directory support ticket category as a well-rated listing. An early-stage review volume (27 reviews) with a no-rating average. AppRanks tracks this listing on a 24-hour cycle.
ELEX WordPress HelpDesk & Customer Ticketing System
Currently sits at #9 in the WordPress Plugin Directory support ticket category as a mixed-rating listing. Tracks at no-rating across 7 reviews — early-stage review volume. AppRanks tracks this listing on a 24-hour cycle.
Holds position #10 in the WordPress Plugin Directory support ticket category as a mixed-rating listing. Currently has an early-stage review volume (0 reviews). Source: WordPress Plugin Directory's own published category position.
Same data as the ranked cards, condensed into a sortable-by-eye grid: rating × review depth × pricing tier across the top 10 support ticket apps on WordPress Plugin Directory.
Want to compare any two apps in detail (features, ratings trend, pricing plans side-by-side)? Open the head-to-head page from the "Compare to #N" link on each card above. Custom multi-app comparisons, historical rank trajectory, and CSV export are available on a paid plan.
Methodology details: /glossary/audit-score · /about.
Paid plans unlock watchlists, multi-category comparisons, CSV export, and a full historical rank trajectory across every app on this list. The list itself stays free to read.
Start Free Trial