Generated from Empathy App's audit data
Empathy App scores 60/100 across 6 category checks, which tracks in the middle band, with 3 of 6 categories below the headline. Strengths: description & content holds at 79/100, so the listing isn't fundamentally broken — the lift is in tightening specific weaknesses. Watch-items: technical & support (42/100) and languages (50/100) drag the average down; lifting technical & support is the single largest available lever. Per-category breakdown below.
This is an independent listing audit for Empathy App on Salesforce. It scored 60/100 (grade C) on today's snapshot. Top strength: Description & Content at 79/100. Biggest gap: Technical & Support at 42/100. We re-audit every 24 hours from the canonical Salesforce listing.
Six weighted areas, pass / warning / fail per check, tiers at 85 / 65. Full methodology · Glossary
Last updated: September 12, 2026
Empathy App's overall score of 60/100 is a mid-tier result — the listing is functional but multiple categories have headroom, computed as the weighted average of 6 category checks. The spread is highly polarized across categories — 3 categories score above the headline number and 3 score below. The strongest category is Description & Content (79/100, +19 vs overall); the weakest is Technical & Support (42/100), 18 points below the overall — a meaningful but not dominant gap. Top three by score: Description & Content (79), Title Optimization (63), Categories & Discoverability (63).
Scoring criteria, category weightings, and the full rubric (identical across every Salesforce AppExchange listing AppRanks audits) are documented on the methodology page and the audit-score glossary entry. Disputes or data corrections: [email protected].
Empathy App scored 60/100 in the AppRanks listing audit — a mid-tier result with room to improve. The score is the weighted average of 6 category checks: Title Optimization 63/100, Description & Content 79/100, Visual Assets 50/100, Categories & Discoverability 63/100, Technical & Support 42/100, Languages 50/100. Each category is scored against a fixed rubric that is identical for every app on the platform, so scores are directly comparable across Salesforce listings.
Empathy App's strongest audit area is Description & Content, scored at 79/100. Of the 7 checks AppRanks runs in this category, 4 pass cleanly, with the remainder in warning rather than failing state. This is the dimension a competing listing would need to match before Empathy App loses its current edge in this category.
The weakest area in Empathy App's audit is Technical & Support, scored at 42/100. The failing checks are privacy policy, each with a concrete fix described below. Tightening this category is the highest-impact change available to the listing — its weight in the overall score makes it the lever most likely to move the headline number on the next refresh.