RingCentral Engage Cloud Contact Center l IVR l Click-to-Call | Scripting & more

How RingCentral Engage Cloud Contact Center l IVR l Click-to-Call | Scripting & more's 66/100 breaks down

RingCentral Engage Cloud Contact Center l IVR l Click-to-Call | Scripting & more's overall score of 66/100 is a mid-tier result — the listing is functional but multiple categories have headroom, computed as the weighted average of 6 category checks. The spread is highly polarized across categories — 3 categories score above the headline number and 3 score below. The strongest category is Title Optimization (100/100, +34 vs overall); the weakest is Categories & Discoverability (33/100), a 33-point gap below the headline score — the largest single lever. Top three by score: Title Optimization (100), Languages (92), Description & Content (79).

Scoring criteria, category weightings, and the full rubric (identical across every Salesforce AppExchange listing AppRanks audits) are documented on the methodology page and the audit-score glossary entry. Disputes or data corrections: [email protected].