RingCentral RingCX | CTI | Contact Center | IVR | Click-to-Call | Scripting for Salesforce
- Price from
- $1 / user / month (USD)
- Listing audit
- 67/100
RingCentral RingCX | CTI | Contact Center | IVR | Click-to-Call | Scripting is a Salesforce AppExchange app by RingCentral, Inc.. With a rating of 1.0★ from 2 reviews.
RingCentral RingCX | CTI | Contact Center | IVR | Click-to-Call | Scripting is a Salesforce app, with a 1.0 average rating from 2 reviews, as a paid app, as of Nov 15, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 15, 2026
RingCentral RingCX | CTI | Contact Center | IVR | Click-to-Call | Scripting is a Salesforce app. It holds a 1.0★ average from 2 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2023
Cons
- −Average rating below 4.0 (1.0★) — read recent low-star reviews before committing
- −Only 2 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About RingCentral RingCX | CTI | Contact Center | IVR | Click-to-Call | Scripting
How RingCentral RingCX | CTI | Contact Center | IVR | Click-to-Call | Scripting works
SELL - RingCX integrates the agent softphone within Salesforce to allow agents to stay within the application while assisting customers in the contact center. Utilize scripting and suggested responses to assist the agent with quality, consistency, and personalized customer interactions.
SUPPORT - Identify customers based on the incoming phone numbers or channel identifiers, combined with information captured within Salesforce. Use skills-based routing to direct interactions to the agent best equipped to resolve each customer’s concerns. Automatically provide relevant screen-pop to the agent upon delivery of the interaction .
WORK FROM ANYWHERE - Connect on Windows and Mac, using any popular browser leveraging WebRTC. Scale your contact center resources up and down according to your business needs.
RELIABLE - Prevent downtime and scale infinitely with modern cloud architecture. Run all functions of your platform with triple redundancy, running across three geographically dispersed data centers at a time. Avoid manual intervention and rerouting of interactions with active failover.
Key features
- SELF-SERVICE: Let your customers help themselves through automation + self-service for 24/7 support. Use data from SFDC to prioritize each interaction appropriately. IVR based Screen Pop and alerts for agents.
- SCRIPTING: Ensure consistency in agent interactions by rendering Engage Agent Script within Salesforce. Integrated with SFDC, personalize interactions to deliver better customer experiences.