RingCentral Engage Cloud Contact Center l IVR l Click-to-Call | Scripting & more for Salesforce AppExchange
RingCentral Engage Cloud Contact Center l IVR l Click-to-Call | Scripting & more is a Salesforce app, with a 1.0 average rating from 2 reviews, as a paid app, as of Sep 12, 2026.
RingCentral Engage Cloud Contact Center l IVR l Click-to-Call | Scripting & more is a Salesforce AppExchange app by RingCentral, Inc.. With a rating of 1.0★ from 2 reviews.
AppRanks data: RingCentral Engage Cloud Contact Center l IVR l Click-to-Call | Scripting & more has been on the Salesforce AppExchange marketplace since 2023 (3 years of tenure) — long-tenure proxy for resilience through platform API and policy changes.
AppRanks verdict
Generated from live marketplace data — refreshed daily
RingCentral Engage Cloud Contact Center l IVR l Click-to-Call | Scripting & more is a mixed-rating Salesforce app with a limited review volume. Category data on the canonical marketplace listing is currently incomplete, so AppRanks falls back to platform-wide rather than category-relative comparison for this listing. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by RingCentral, Inc. — established developer track record
Cons
- −Average rating below 4.0 (1.0★) — read recent low-star reviews before committing
- −Limited review base (2) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
Looking to switch from RingCentral Engage Cloud Contact Center l IVR l Click-to-Call | Scripting & more?
See RingCentral Engage Cloud Contact Center l IVR l Click-to-Call | Scripting & more's alternatives ranked by audit score, rating, and review velocity.
About RingCentral Engage Cloud Contact Center l IVR l Click-to-Call | Scripting & more
How RingCentral Engage Cloud Contact Center l IVR l Click-to-Call | Scripting & more works
SELL - RingCX integrates the agent softphone within Salesforce to allow agents to stay within the application while assisting customers in the contact center. Utilize scripting and suggested responses to assist the agent with quality, consistency, and personalized customer interactions.
SUPPORT - Identify customers based on the incoming phone numbers or channel identifiers, combined with information captured within Salesforce. Use skills-based routing to direct interactions to the agent best equipped to resolve each customer’s concerns. Automatically provide relevant screen-pop to the agent upon delivery of the interaction .
WORK FROM ANYWHERE - Connect on Windows and Mac, using any popular browser leveraging WebRTC. Scale your contact center resources up and down according to your business needs.
RELIABLE - Prevent downtime and scale infinitely with modern cloud architecture. Run all functions of your platform with triple redundancy, running across three geographically dispersed data centers at a time. Avoid manual intervention and rerouting of interactions with active failover.
Key features
- SELF-SERVICE: Let your customers help themselves through automation + self-service for 24/7 support. Use data from SFDC to prioritize each interaction appropriately. IVR based Screen Pop and alerts for agents.
- SCRIPTING: Ensure consistency in agent interactions by rendering Engage Agent Script within Salesforce. Integrated with SFDC, personalize interactions to deliver better customer experiences.
- RingCX ADMIN CONSOLE: Enables administrators to configure organization wide settings for Automations, Screen pop settings, Call Log Customization
- Single pane of glass: Handle inbound voice calls, live chat interactions, and more directly from your account within Salesforce.
- Tight integration with Salesforce data: Quickly identify customers for personalized experiences. Easily create new records or update existing ones for faster after-contact work.
- Easy to deploy and use: Prebuilt integration to deploy in hours, not weeks. Use you browser on any platform (Windows®, Mac®), no software installation is needed.
Keyword rankings
RingCentral Engage Cloud Contact Center l IVR l Click-to-Call | Scripting & more ranks for 1 keywords across Salesforce AppExchange. Here are the top 1:
- 1.centersRank #11
Competitors & alternatives
AppRanks tracks competitor sets per category. For RingCentral Engage Cloud Contact Center l IVR l Click-to-Call | Scripting & more, the independent listing audit includes a competitive context section, and the full Salesforce app index shows the broader marketplace landscape this app competes in. Sign up free to surface a side-by-side competitor matrix customized to your tracked apps.
Frequently asked questions
What is RingCentral Engage Cloud Contact Center l IVR l Click-to-Call | Scripting & more?
RingCentral Engage Cloud Contact Center l IVR l Click-to-Call | Scripting & more is an app for Salesforce. It currently holds a 1.0-star rating from 2 merchant reviews, and it has been listed on the marketplace since 2023. AppRanks tracks its category position, review-velocity trend, and the top alternatives in the same space. Developed by RingCentral, Inc.
Is RingCentral Engage Cloud Contact Center l IVR l Click-to-Call | Scripting & more free?
RingCentral Engage Cloud Contact Center l IVR l Click-to-Call | Scripting & more does not offer a permanent free plan on Salesforce. Pricing starts at 1, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
What does RingCentral Engage Cloud Contact Center l IVR l Click-to-Call | Scripting & more integrate with?
RingCentral Engage Cloud Contact Center l IVR l Click-to-Call | Scripting & more lists 2 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does RingCentral Engage Cloud Contact Center l IVR l Click-to-Call | Scripting & more support?
RingCentral Engage Cloud Contact Center l IVR l Click-to-Call | Scripting & more declares support for 5 languages on its Salesforce marketplace listing: en, fr, de, it, es. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.