Change Ticket Requester by Knots is the #65 ranked product and project management app on Zendesk, with a free plan available, as of Sep 3, 2026.
Change Ticket Requester by Knots is a Zendesk Marketplace app by Knots.
AppRanks data: Change Ticket Requester by Knots ranks #65 in Product and Project Management on Zendesk Marketplace, placing it in the top 34% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Change Ticket Requester by Knots is a newly-listed Zendesk app with a limited review volume. It is listed in the Product and Project Management category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Knots — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About Change Ticket Requester by Knots
How Change Ticket Requester by Knots works
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Fix Tickets Created with the Wrong Requester in Zendesk
Tickets from forwarded emails or external systems often have the wrong requester. Change Ticket Requester automatically detects the correct end user and updates the requester field when tickets are created, before an agent ever opens the ticket.
How Change Ticket Requester Works
When a new ticket is created, the app scans the ticket content and looks for identifying information such as email addresses, names, or other contact details. Based on the patterns you define, it updates the requester field automatically so the ticket is linked to the correct customer from the start.
This happens instantly and requires no manual work from agents.
If the correct requester information is contained in an attachment, such as a scanned document or PDF, the app can be combined with Knots OCR for PDF and Scanned Documents to extract and apply that data automatically.
Key Features and Benefits
Automatically update the requester field on ticket creation
Detect requester data from emails, forwarded messages, and ticket text
Optional extraction from scanned documents and PDFs via OCR
Send automated replies to the correct end user immediately
Prevent replies going to the wrong person
Reduce manual cleanup and preserve accurate ticket history
Get Started for Free
Try Change Ticket Requester by Knots free for 14 days. Set up takes just a few minutes. Complimentary assistance is available.
About Knots
Knots builds practical automation tools for Zendesk teams. Our apps reduce manual ticket handling, improve data quality, and help support teams operate more efficiently.
Other Knots apps include Ticket Parser, OCR for PDF and Scanned Documents, Ticket Language Detection, Merge Duplicate Tickets, and more.
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Privacy Policy
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Category rankings
As of Sep 4, 2026- Product and Project Management#65of 193Top 34%
- Workflows#75of 291Top 26%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Change Ticket Requester by Knots doesn't have curated competitor matchups yet. Other tracked product and project management apps on Zendesk:
Frequently asked questions
What is Change Ticket Requester by Knots?
Change Ticket Requester by Knots is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Product and Project Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Knots.
Who uses Change Ticket Requester by Knots?
Change Ticket Requester by Knots is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Product and Project Management category on Zendesk.
Where does Change Ticket Requester by Knots rank on Zendesk?
Change Ticket Requester by Knots currently sits at position #65 in the Product and Project Management category on Zendesk. That places it in the top 34% of 193 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.