Service Quality Report is the #72 ranked reporting and analytics app on Zendesk, with a 1.0 average rating from 2 reviews, with a free plan available, as of Sep 11, 2026.
Service Quality Report is a Zendesk Marketplace app by Get Report. With a rating of 1.0★ from 2 reviews, it currently ranks #72 in the Reporting and Analytics category.
AppRanks data: Service Quality Report ranks #72 in Reporting and Analytics on Zendesk Marketplace, placing it in the top 28% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Service Quality Report is a mixed-rating Zendesk app with a limited review volume. It is listed in the Reporting and Analytics category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Get Report — established developer track record
Cons
- −Average rating below 4.0 (1.0★) — read recent low-star reviews before committing
- −Limited review base (2) — ratings can shift significantly with new feedback
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About Service Quality Report
How Service Quality Report works
Equip QA team with the AI tool that evaluates service management, setting True Resolution Score™ and Auto CSAT for every ticket. We utilize real-time sentiment analysis to measure and improve service quality.
Key Features:
Real-time customer satisfaction tracking.
Scans 100% of the tickets across all communication channels.
Focus only on tickets that require QA.
Benefits:
Reduces QA time by 70%.
Detects through 100% of the tickets.
Boosts CSAT scores by up to 21%.
Additional Capabilities:
Performance drill-ins and underperformer detection for targeted coaching.
Quick, accurate reporting and data-driven roadmaps.
AI-driven continuous feedback loop.
App is built-in to Zendesk to offer advanced reporting, and enabling additional data filtering by your metrics of choice in the Zendesk’s standard reports for service monitoring and improvement.
Screenshots
Category rankings
As of Sep 12, 2026- Reporting and Analytics#72of 259Top 28%
- AI and Bots#96of 385Top 25%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Service Quality Report ranks for 3 keywords across Zendesk Marketplace. Here are the top 3:
- Rank #7
- Rank #8
- Rank #9
Competitors & alternatives
Service Quality Report doesn't have curated competitor matchups yet. Other tracked reporting and analytics apps on Zendesk:
CompareFrequently asked questions
What is Service Quality Report?
Service Quality Report is an app for Zendesk. It currently holds a 1.0-star rating from 2 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Reporting and Analytics category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Get Report.
Is Service Quality Report free?
Service Quality Report offers a free plan that merchants can install on Zendesk without entering payment details. Pricing details on this page are mirrored from the live Zendesk listing and refresh on each scrape cycle.
Who uses Service Quality Report?
Service Quality Report is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Reporting and Analytics category on Zendesk.
Where does Service Quality Report rank on Zendesk?
Service Quality Report currently sits at position #72 in the Reporting and Analytics category on Zendesk. That places it in the top 28% of 259 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.