Pinnacle SMS & WhatsApp for Zendesk Marketplace
Pinnacle SMS & WhatsApp is the #141 ranked messaging app on Zendesk, with a free plan available, as of Sep 12, 2026.
Pinnacle SMS & WhatsApp is a Zendesk Marketplace app by Pinnacle TeleServices Pvt Ltd.
AppRanks data: Pinnacle SMS & WhatsApp ranks #141 in Messaging on Zendesk Marketplace, placing it in the top 74% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Pinnacle SMS & WhatsApp is a newly-listed Zendesk app with a limited review volume. It is listed in the Messaging category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Pinnacle TeleServices Pvt Ltd — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About Pinnacle SMS & WhatsApp
How Pinnacle SMS & WhatsApp works
Pinnacle SMS & WhatsApp
Send messages from Zendesk Sell
The extension allows you to send SMS and WhatsApp messages from the Contacts, Leads & Deals modules of Zendesk Sell. Within any particular Contact, Lead or Deal, click on 'Send Pinnacle Message' under Pinnace SMS & WhatsApp. Select your Pinnacle Sender and contact phone field. Enter your message or insert templates and send the message. You can also insert emojis into the message.
Initiate Pinnacle conversations
Click on the Pinnacle icon in the panel on the top-bar. Here you can send bulk messages and initiate conversations through Pinnacle. Select your Pinnacle sender and click on 'Add Recipients' where you can add the phone numbers to which which the messages are to be sent. Insert your Pinnacle template or enter the message to be sent.
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Screenshots
Category rankings
As of Sep 12, 2026- Messaging#141of 193Top 74%
- Contact Center#181of 223Top 82%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Pinnacle SMS & WhatsApp ranks for 1 keywords across Zendesk Marketplace. Here are the top 1:
- 1.messagesRank #9
Competitors & alternatives
Pinnacle SMS & WhatsApp doesn't have curated competitor matchups yet. Other tracked messaging apps on Zendesk:
Where Pinnacle SMS & WhatsApp stands in the Messaging category
Pinnacle SMS & WhatsApp ranks #141 of 193 apps in the Messaging category, placing it in the top 74% of the listing.
Frequently asked questions
What is Pinnacle SMS & WhatsApp?
Pinnacle SMS & WhatsApp is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Messaging category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Pinnacle TeleServices Pvt Ltd.
Who uses Pinnacle SMS & WhatsApp?
Pinnacle SMS & WhatsApp is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Messaging category on Zendesk.
Where does Pinnacle SMS & WhatsApp rank on Zendesk?
Pinnacle SMS & WhatsApp currently sits at position #141 in the Messaging category on Zendesk. That places it in the top 73% of 193 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.