Ticket Parser Extract Patterns by Knots for Zendesk Marketplace
By Knots
Ticket Parser Extract Patterns by Knots is the #10 ranked workflows app on Zendesk, with a 5.0 average rating from 10 reviews, with a free plan available, as of Sep 12, 2026.
Ticket Parser Extract Patterns by Knots is a Zendesk Marketplace app by Knots. With a rating of 5.0★ from 10 reviews, it currently ranks #10 in the Workflows category.
AppRanks data: Ticket Parser Extract Patterns by Knots ranks #10 in Workflows on Zendesk Marketplace, placing it in the top 4% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Ticket Parser Extract Patterns by Knots is a category-leading Zendesk app with a limited review volume. It is listed in the Workflows category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 10 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Knots — established developer track record
Cons
- −Limited review base (10) — ratings can shift significantly with new feedback
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About Ticket Parser Extract Patterns by Knots
How Ticket Parser Extract Patterns by Knots works
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Extract relevant information available in the ticket and store it in the ticket, user, and organization fields in Zendesk
The Knots Ticket Parser for Zendesk works without any manual work or agent interaction. It automatically parses patterns found in the ticket and stores information in the ticket fields, making unstructured data easy to handle.
Parse Mail and Incoming Tickets - A Solution for Everyone
This process happens without the need to open the ticket.
Automated Ticket Parsing: Scans support tickets, detects patterns, finds important data, extracts unstructured information, and autofills relevant fields.
Autofill text and number fields: Identify any kind of pattern. Mix numbers, letters, and special characters to find:
Order or customer ID
Vehicle license number
Serial number
IBAN
Invoice number
Offer number
Anything else you need
Automatically update users and organizations: Look for a name, address, telephone number, or any other information and update the details of your users and organizations.
Automatically update dates in your ticket: Store it with appropriate formatting according to your location and store it in Zendesk fields.
Automatically change the ticket requester:: Update the ticket requester as soon as the ticket is created.
Your Ultimate Ticket Data Automation Solution
With advanced options that are simple to use, the Ticket Parser has stand-out features that offer smart automation to streamline the process in Zendesk.
Auto merge duplicated tickets: Reduce ticket backlog.
Set tag and auto route ticket: Set tags when specific information (i.e., VIP customers so your team can respond faster) is found, allowing further automation in Zendesk.
Multiple sources to look for information: Find and autofill information from the title, description, comments, etc.
Advanced Attachment Parsing: Combine the power of Ticket Parser with OCR for PDF and Scanned Documents by Knots to extract information from attachments into Ticket Fields.
Search and Replace: Keep your ticket fields standardized by replacing specific characters.
Main Benefits of Using the Ticket Parser App for Zendesk
Quick Setup: It only takes 2 minutes to start with the Ticket Parser.
Reduce Labor costs: Copying data, downloading attachments, and managing external platforms with each ticket adds labor costs. For support agents, repetitive, tedious tasks can lead to burnout, making them more likely to leave.
Test it for free: Every Knots App offers a 14-day free trial, so you have no risk.
Free setup with our consultants: Our solution consultant team is here to help you. Contact our support team, and we’ll schedule a time to help you. Free of charge.
About Knots
We combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:
Ticket Parser
OCR for PDF and Scanned Documents
Shopify Data Sync
API connections
Ticket Exporter & Archive
Ticket Classification
Sentiment Analysis
Ticket Language Detection
Merge Duplicate Tickets
Change Ticket Requester
And more Zendesk Automation
Contact
For more information or any inquiries:
Email: [email protected] | Web: knots.io
Privacy policy
Screenshots
Category rankings
As of Sep 13, 2026- Workflows#10of 295Top 4%
- Product and Project Management#13of 196Top 7%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Ticket Parser Extract Patterns by Knots doesn't have curated competitor matchups yet. Other tracked workflows apps on Zendesk:
Where Ticket Parser Extract Patterns by Knots stands in the Workflows category
Ticket Parser Extract Patterns by Knots ranks #10 of 295 apps in the Workflows category, placing it in the top 4% of the listing.
Frequently asked questions
What is Ticket Parser Extract Patterns by Knots?
Ticket Parser Extract Patterns by Knots is an app for Zendesk. It currently holds a 5.0-star rating from 10 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Workflows category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Knots.
Who uses Ticket Parser Extract Patterns by Knots?
Ticket Parser Extract Patterns by Knots is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Workflows category on Zendesk.
Where does Ticket Parser Extract Patterns by Knots rank on Zendesk?
Ticket Parser Extract Patterns by Knots currently sits at position #10 in the Workflows category on Zendesk. That places it in the top 3% of 295 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.