Auto Assignment Unassigned for Zendesk Marketplace
By Techupy
Auto Assignment Unassigned is the #15 ranked wem app on Zendesk, with a 5.0 average rating from 1 review, with a free plan available, as of Sep 13, 2026.
Auto Assignment Unassigned is a Zendesk Marketplace app by Techupy. With a rating of 5.0★ from 1 reviews, it currently ranks #15 in the WEM category.
AppRanks data: Auto Assignment Unassigned ranks #15 in WEM on Zendesk Marketplace, placing it in the top 23% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Auto Assignment Unassigned is a category-leading Zendesk app with a limited review volume. It is listed in the WEM category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Techupy — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
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About Auto Assignment Unassigned
How Auto Assignment Unassigned works
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This app is one of our two live versions.
This version assign tickets to staffs as soon as they open the ticket BUT only IF the ticket is unassigned (not assigned to any other staff).
Whereas, the other version assign tickets to staffs as soon as they open the ticket even if it is assigned to any other staff (Both Assignment and Re-assignment).
We have exempted Admins & Account Owner from this feature because a lot of times they have to audit tickets. We have also added a special feature which checks for any pre-assigned group on the ticket and assigns the ticket to the staff under that group itself (if the staff is part of that group).
This app helps improve effeciency and TATs as admins can eventually privledge zendesk data to monitor how long staff takes to action tickets post assignment and also how many tickets are actioned by the staff. Currently there is no way for the admins to track if staffs open a ticket but do not action it as it is not recorded under events.
The app also shows the assignment status in the right side app panel of the ticket. It mentions if the ticket is Already Assigned to the same user, Assignment skipped due to staff role, Assigned to staff successfully OR Assignment failed due to any error.
It works perfectly fine in the play mode as well.
Data disclosure
This app accesses the currently viewed Zendesk ticket's ID, assignee, and group, along with the viewing agent's user ID, name, role, and group membership. It uses this information solely to determine and apply ticket assignment within Zendesk Support. The app does not transmit, store, or process Zendesk data outside Zendesk.
Screenshots
Category rankings
As of Sep 13, 2026- WEM#15of 66Top 23%
- Agent Productivity#100of 405Top 25%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Auto Assignment Unassigned doesn't have curated competitor matchups yet. Other tracked wem apps on Zendesk:
Where Auto Assignment Unassigned stands in the WEM category
Auto Assignment Unassigned ranks #15 of 66 apps in the WEM category, placing it in the top 23% of the listing.
Frequently asked questions
What is Auto Assignment Unassigned?
Auto Assignment Unassigned is an app for Zendesk. It currently holds a 5.0-star rating from 1 merchant review, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the WEM category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Techupy.
Is Auto Assignment Unassigned free?
Auto Assignment Unassigned does not offer a permanent free plan on Zendesk. Pricing starts at Free 7-day trial, then $1.33 per agent, per month. Trial availability and exact billing terms are mirrored from the live Zendesk listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Auto Assignment Unassigned?
Auto Assignment Unassigned is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the WEM category on Zendesk.
Where does Auto Assignment Unassigned rank on Zendesk?
Auto Assignment Unassigned currently sits at position #15 in the WEM category on Zendesk. That places it in the top 23% of 66 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.