- Category rank
- #38 in Workflows
- Listing audit
- 62/100
Auto Merge is a Zendesk Marketplace app by Playlist. With a rating of 5.0★ from 4 reviews, it currently ranks #38 in the Workflows category.
Auto Merge is the #38 ranked Workflows app on Zendesk, with a 5.0 average rating from 4 reviews, as of Nov 6, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 6, 2026
Auto Merge ranks #38 of 349 in Workflows on Zendesk. It holds a 5.0★ average from 4 reviews on Zendesk.
Pros
- No standout positives in the measured data.
Cons
- −Only 4 reviews — the average can still move with a few new ratings
About Auto Merge
How Auto Merge works
The original self-serve auto merge app for Zendesk. No development work or implementation consultants required.
Features
Monitor every merge from the activity dashboard
Merge incoming tickets in real time with a trigger
Merge your backlog with scheduled jobs
Configure multiple merge rules for different workflows
Match on any ticket field to identify duplicates
Match identifiers in the subject using regular expressions
Set a time window to limit merging to recent tickets
Limit merging to a configurable time window
Restrict merging to tickets that meet specific conditions
Choose whether to merge into the newer or older ticket
Customize merge comments with placeholders
Try it for free
Start a 14-day free trial. Use code TRIALWOCC during signup. No credit card required. Cancel anytime. For a closer look before signing up, see the Setup Guide.
Data handling & privacy
Auto Merge accesses only the Zendesk data required to identify and merge duplicate tickets, including requester ID, ticket status, subject, and last public comment. End-user data is never collected beyond what is required for merging. For a complete breakdown, see the Technical Information page and Privacy Policy.
