Import app for Zendesk

Edit fields directly within the table

Receive immediate visual feedback if a field value is invalid

Add, remove and reorder columns

Select and delete rows in bulk

Export selected columns and data to a CSV file, which can then be used as an import template

Review

Once you have populated the table with your data, you can review it before starting the actual import.

Sort the table by any column

Filter the table by keyword, against one or more columns

Toggle a view which shows only invalid rows

Import

Finally, if you're satisfied that the data is complete and accurate, you can import all rows with the click of a button.

A progress indicator will guide you through the import itself. When the import has finished you can download a completion report containing all data, the newly created record IDs and status information (created, updated or failed with details where necessary). After creating users you have the option of proceeding immediately to ticket creation.

More detailed instructions are available, which include an overview of how to create CSV files for use with the app. Every purchase of the app also entitles you to premium support to help guide you through the process from start to finish.

If you need to import categories, sections or articles into your Zendesk Guide Help Center consider using our Help Center Import App to speed up the process. We also offer an extensive collection of beautiful and customizable Zendesk themes to take your customer self-service platform to the next level.

Importing data of all sorts into Zendesk doesn’t need to be complicated. Eliminate the guesswork and take control of your data today!

Data handling & privacy

This app runs entirely on Zendesk’s App Framework and communicates directly with Zendesk. All data stays within your Zendesk and there are no third-party servers or services involved. As a result, we (Zenplates) have no access to any of your data, nor visibility of how (or if) you’re using the app. For more information, see the Zenplates Terms and Conditions.