- Category rank
- #119 in Workflows
- Listing audit
- 60/100
Internal Note is a Zendesk Marketplace app by pluscloud.
Internal Note is the #119 ranked Workflows app on Zendesk, as of Oct 21, 2026.
AppRanks verdict
Generated from marketplace data as of Oct 21, 2026
Internal Note ranks #119 of 326 in Workflows on Zendesk. It has no reviews on Zendesk yet.
Pros
- No standout positives in the measured data.
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About Internal Note
How Internal Note works
Show full descriptionShow less
Allow agents to write an internal note and a public comment with one submit. An internal note can be added with submitting the app (so without submitting the ticket itself). These functions can also be incorporated in a Macro. For Enterprise customers we also allow them to post the note as a Sunshine Event
Key Features
Submit an internal note within the app, so without submitting the whole ticket
Submit an internal note and a public comment simultaneous when submitting a ticket
Incorporate an internal note and public comment into a Macro
Post an internal note as a Sunshine Event (also available in Macros)
Use Cases
Workflow automation (with Macros)
Quick note updates
Workflow optimization
Custom Sunshine Events to be included in your process
The first week is on us! After installing, your free 7-day trial will start so you can try out this application without any worries.
Are you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. Get in touch with us.
