Heymarket for Zendesk

Quiet hours — configurable per inbox, brand, or time zone to prevent messages outside allowed hours

10DLC registration and management — brand and campaign registration handled with carrier compliance built in

Enterprise security — SOC 2 Type II, HIPAA support, SAML SSO, audit logs, and dedicated numbers

Full integration feature set

Assignments — assign chats to agents or teams

Auto Response — automated replies based on time, first incoming message, or specific keywords

Automations — trigger/action framework to auto-assign chats or add users to lists

Templates — reusable messages with merge tokens for personalization at scale

Private notes — internal collaboration on any conversation

Notifications — intelligent desktop and mobile alerts with configurable do-not-disturb

Reports — usage and team performance dashboards, including agent KPIs

Native mobile apps — award-winning iOS and Android apps

Administration — granular user permissions, integrations, and custom fields

Lists and campaigns — proactive outreach with targeted messaging

Support you can count on

Real human support — not chatbots. Every customer gets onboarding, a dedicated help center, live chat, and email support. Enterprise plans include a dedicated CSM, priority SLAs, and quarterly business reviews.

Get started

Install Heymarket for Zendesk to give your support team an AI-powered omnichannel messaging platform with compliance handled — or book a demo to see it in action.

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