Escalator for Zendesk Marketplace
Escalator is the #19 ranked product and project management app on Zendesk, with a 5.0 average rating from 6 reviews, with a free plan available, as of Sep 8, 2026.
Escalator is a Zendesk Marketplace app by Lovestock & Leaf. With a rating of 5.0★ from 6 reviews, it currently ranks #19 in the Product and Project Management category.
AppRanks data: Escalator ranks #19 in Product and Project Management on Zendesk Marketplace, placing it in the top 10% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Escalator is a category-leading Zendesk app with a limited review volume. It is listed in the Product and Project Management category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 6 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Lovestock & Leaf — established developer track record
Cons
- −Limited review base (6) — ratings can shift significantly with new feedback
Looking to switch from Escalator?
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About Escalator
How Escalator works
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Overview
Efficient and precise escalation of tickets to other parties and escalations. Escalator helps agents manage complex tickets by giving them an easy way to link, split or escalate tickets. It's been designed to be easy to use, while supporting a wide range of workflows, processes and business rules.
Core Features
Easily link related tickets.
Split tickets into smaller, distinct tasks via sub-tickets.
Quickly escalate tickets to other agents, groups or even third parties.
Save time, reduce mistakes or limit access to sensitve customer data by pre-configuring escalations.
Easily include/exclude comments and attachments when escalating, so only relevant information is included on sub-tickets.
Monitor the status of linked tickets from within the app.
Escalator works by creating sub-tickets (or linking to existing tickets). This allows agents to break down complicated issues into smaller, simpler, more manageable tasks. Sub-tickets can then be assigned to other agents, groups, or third parties.
Use sub-tickets to involve other departments within your organization, to bring in specialized knowledge or to simply help spread the workload. Create or link as many sub-tickets as needed.
Linking tickets
Effortlessly link recent viewed tickets, bookmarked tickets, search for a specific ticket or enter the ticket id.
Splitting tickets
Split (or 'fork') tickets on the fly by creating new ad hoc sub-tickets. When splitting a ticket, the agent can decide whether to copy over all ticket data, or just create an empty linked ticket.
Escalate tickets
Escalate tickets to other agents, groups or third parties. Escalations can pre-configured, so agents can create and populate sub-tickets with just a few clicks. When esclalating a ticket, agents can easily select which comments and attachments to copy over to the new sub-ticket.
With pre-configured escalations, admins can choose which fields and ticket data is copied to the sub-ticket. Light agents or 3rd party escalations can be set as the requester, to facilitate notifications and make interaction with your team simpler. You can insert placeholders into the subject, set core fields (status, priority, ticket type, etc), custom fields and a whole lot more.
Read more about Escalator here:
https://www.lovestockleaf.com/zendesk/zendesk-apps/escalator.html.
For more information on how to use Escalator, please refer to the user guide:
https://support.lovestockleaf.com/hc/en-us/articles/218004383-Escalator-User-Guide
Escalator is brought to you by Lovestock & Leaf.
www.lovestockleaf.com
Screenshots
Category rankings
As of Sep 9, 2026- Product and Project Management#19of 196Top 10%
- Workflows#28of 293Top 10%
- Agent Productivity#45of 404Top 12%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Escalator doesn't have curated competitor matchups yet. Other tracked product and project management apps on Zendesk:
Frequently asked questions
What is Escalator?
Escalator is an app for Zendesk. It currently holds a 5.0-star rating from 6 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Product and Project Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Lovestock & Leaf.
Who uses Escalator?
Escalator is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Product and Project Management category on Zendesk.
Where does Escalator rank on Zendesk?
Escalator currently sits at position #19 in the Product and Project Management category on Zendesk. That places it in the top 10% of 196 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.