Customer 360 is the #52 ranked workflows app on Zendesk, with a 4.0 average rating from 6 reviews, with a free plan available, as of Sep 3, 2026.
Customer 360 is a Zendesk Marketplace app by Playlist. With a rating of 4.0★ from 6 reviews, it currently ranks #52 in the Workflows category.
AppRanks data: Customer 360 ranks #52 in Workflows on Zendesk Marketplace, placing it in the top 18% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Customer 360 is a well-rated Zendesk app with a limited review volume. It is listed in the Workflows category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 6 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Playlist — established developer track record
Cons
- −Limited review base (6) — ratings can shift significantly with new feedback
Looking to switch from Customer 360?
See Customer 360's alternatives ranked by audit score, rating, and review velocity.
About Customer 360
How Customer 360 works
Give agents instant customer context without switching screens. Embed your BI dashboards directly in Zendesk. No dev work or consultants required.
Features
Place dashboards on the ticket, user, or organization sidebar
Automatically look up customers by email or any field
Add dynamic buttons that deep-link to your admin tools and third-party systems
Works with Looker, Power BI, Metabase, and most modern BI tools
Try it for free
Sign up today for a 14-day free trial. Use code TRIALWOCC at signup. No credit card needed. Cancel anytime by uninstalling.
Data handling & privacy
Customer 360 runs entirely in your browser inside Zendesk. No data is sent to or stored on our servers. See our Privacy Policy for more details.
Free for sandbox accounts.
Screenshots
Category rankings
As of Sep 4, 2026- Workflows#52of 291Top 18%
- Agent Productivity#91of 404Top 23%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Customer 360 doesn't have curated competitor matchups yet. Other tracked workflows apps on Zendesk:
Where Customer 360 stands in the Workflows category
Customer 360 ranks #52 of 291 apps in the Workflows category, placing it in the top 18% of the listing.
Frequently asked questions
What is Customer 360?
Customer 360 is an app for Zendesk. It currently holds a 4.0-star rating from 6 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Workflows category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Playlist.
Who uses Customer 360?
Customer 360 is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Workflows category on Zendesk.
Where does Customer 360 rank on Zendesk?
Customer 360 currently sits at position #52 in the Workflows category on Zendesk. That places it in the top 18% of 291 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.