Shortcut is the #45 ranked product and project management app on Zendesk, with a 3.0 average rating from 8 reviews, with a free plan available, as of Sep 3, 2026.
Shortcut is a Zendesk Marketplace app by Shortcut. With a rating of 3.0★ from 8 reviews, it currently ranks #45 in the Product and Project Management category.
AppRanks data: Shortcut ranks #45 in Product and Project Management on Zendesk Marketplace, placing it in the top 24% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Shortcut is a mixed-rating Zendesk app with a limited review volume. It is listed in the Product and Project Management category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 8 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
- −Limited review base (8) — ratings can shift significantly with new feedback
Looking to switch from Shortcut?
See Shortcut's alternatives ranked by audit score, rating, and review velocity.
About Shortcut
How Shortcut works
With the Shortcut - Zendesk integration, you can easily associate Zendesk tickets with Shortcut Stories to ensure that all bugs are fixed and great feature suggestions are captured.
Assign and Track Bugs
Sometimes bugs can be tackled at the support desk, but other times they require work on the engineering side. By creating and associating a Shortcut Story with an outstanding ticket, you can be sure that the right member of your team can pick up that work. Tickets can be added to Stories in either the Zendesk or Shortcut interface.
Boost Feature Requests
Customers are often overflowing with suggestions for how your product could be enhanced. When requests come in for feature improvements, you can either search for the existing Story and attach the Zendesk ticket or create a new Story to capture newly requested ideas.
Screenshots
Category rankings
As of Sep 4, 2026- Product and Project Management#45of 193Top 24%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Shortcut doesn't have curated competitor matchups yet. Other tracked product and project management apps on Zendesk:
Where Shortcut stands in the Product and Project Management category
Shortcut ranks #45 of 193 apps in the Product and Project Management category, placing it in the top 24% of the listing.
Frequently asked questions
What is Shortcut?
Shortcut is an app for Zendesk. It currently holds a 3.0-star rating from 8 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Product and Project Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Shortcut.
Who uses Shortcut?
Shortcut is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Product and Project Management category on Zendesk.
Where does Shortcut rank on Zendesk?
Shortcut currently sits at position #45 in the Product and Project Management category on Zendesk. That places it in the top 23% of 193 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.