Qualtrics for Zendesk

Qualtrics is an experience management platform that helps organizations understand and act on customer feedback.

This integration lets Qualtrics customers bring their Zendesk support conversations into Qualtrics Workflows for analysis. After an administrator connects a Zendesk account, they can configure a scheduled task that extracts the ticket or live chat data they select, over the date range and filters they choose.

What this integration does

Extracts ticket metadata across all Zendesk channels, or live chat conversation data

Lets administrators choose which standard and custom ticket fields to include

Supports filtering by ticket tags, by closed-ticket status, and by a configurable date range

Runs on a schedule as part of a Qualtrics workflow

Data accessed and how it is used

This integration only reads data from Zendesk. It does not create, modify, or delete anything in your Zendesk account, and it requests read-only access. It accesses:

Ticket data: id, subject, description, status, priority, type, channel, recipient, language, tags, created and updated timestamps

Live chat data: interaction id, interaction type, provider, transcript content, timestamps, total duration, and optionally bot interactions

Custom ticket fields that the administrator explicitly selects