Conditional Dropdown Filter is the #138 ranked workflows app on Zendesk, with a free plan available, as of Sep 8, 2026.
Conditional Dropdown Filter is a Zendesk Marketplace app by EZCOM.
AppRanks data: Conditional Dropdown Filter ranks #138 in Workflows on Zendesk Marketplace, placing it in the top 48% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Conditional Dropdown Filter is a newly-listed Zendesk app with a limited review volume. It is listed in the Workflows category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by EZCOM — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Conditional Dropdown Filter?
See Conditional Dropdown Filter's alternatives ranked by audit score, rating, and review velocity.
About Conditional Dropdown Filter
How Conditional Dropdown Filter works
Conditional Dropdown Filter lets admins connect two dropdown ticket fields so that when an agent selects a value in the parent field, the child field instantly shows only the relevant options.
See it in action
Key features
Pure UI configuration — build filtering rules with a step-by-step visual builder. No JSON, no code, no triggers.
Real-time filtering — child dropdown options are shown or hidden the moment the parent value changes, right inside the ticket form.
Multiple rules with AND logic — when several rules target the same child field, only options allowed by every rule are shown.
Data quality detection — if options referenced by a rule are deleted in Zendesk, the app flags them so you can clean up in one click.
Optional password protection — restrict the in-app settings view for agents with an admin-defined password.
No external servers — all rules and settings are stored in Zendesk Custom Objects on your own account. No data ever leaves Zendesk.
Set up a rule in under a minute
Data usage
To filter options, the app reads ticket field values locally in your browser. This data is never transmitted or stored outside Zendesk.
Requirements
Your Zendesk plan must include Custom Objects.
Screenshots
Category rankings
As of Sep 9, 2026- Workflows#138of 293Top 48%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Conditional Dropdown Filter doesn't have curated competitor matchups yet. Other tracked workflows apps on Zendesk:
Where Conditional Dropdown Filter stands in the Workflows category
Conditional Dropdown Filter ranks #138 of 293 apps in the Workflows category, placing it in the top 48% of the listing.
Frequently asked questions
What is Conditional Dropdown Filter?
Conditional Dropdown Filter is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Workflows category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by EZCOM.
Is Conditional Dropdown Filter free?
Conditional Dropdown Filter offers a free plan that merchants can install on Zendesk without entering payment details. Pricing details on this page are mirrored from the live Zendesk listing and refresh on each scrape cycle.
Who uses Conditional Dropdown Filter?
Conditional Dropdown Filter is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Workflows category on Zendesk.
Where does Conditional Dropdown Filter rank on Zendesk?
Conditional Dropdown Filter currently sits at position #138 in the Workflows category on Zendesk. That places it in the top 47% of 293 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.