- Category rank
- #100 in Messaging
- Price
- Free plan
- Listing audit
- 62/100
CXConnect is a Zendesk Marketplace app by CXC Latam.
CXConnect is the #100 ranked Messaging app on Zendesk, free to use, as of Nov 13, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 13, 2026
CXConnect ranks #100 of 202 in Messaging on Zendesk. It has no reviews on Zendesk yet. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About CXConnect
How CXConnect works
Show full descriptionShow less
This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.
About CXC Global
CXC Global is a customer experience consultancy specializing in Zendesk and Sunshine Conversations implementations across Latin America. We help businesses connect, transform, and grow through intelligent CX automation.
What CXConnect does
CXConnect enables Zendesk Support agents and administrators to send proactive WhatsApp campaigns and notifications directly from Zendesk — without leaving the platform.
All messages are delivered through Sunshine Conversations (Sunco), ensuring full compliance with WhatsApp Business API standards and complete conversation traceability inside Zendesk tickets.
Key features
Campaign Manager — Create, schedule, and monitor proactive WhatsApp campaigns with a 4-step wizard: configuration, message, recipients, and review.
Smart Segmentation — Organize your contacts into groups and segments. Import audiences via CSV or build them directly inside the app.
WhatsApp Template Management — Browse, filter, and assign Meta-approved message templates by brand, category, and language.
Context & Tracking — Every campaign message that receives a reply automatically creates a Zendesk ticket with full campaign context: origin, template, timestamp, and phone number.
