Netgsm SMS is the #95 ranked messaging app on Zendesk, with a free plan available, as of Sep 12, 2026.
Netgsm SMS is a Zendesk Marketplace app by Netgsm.
AppRanks data: Netgsm SMS ranks #95 in Messaging on Zendesk Marketplace, placing it in the top 50% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Netgsm SMS is a newly-listed Zendesk app with a limited review volume. It is listed in the Messaging category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Netgsm — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Netgsm SMS?
See Netgsm SMS's alternatives ranked by audit score, rating, and review velocity.
About Netgsm SMS
How Netgsm SMS works
Netgsm is a digital communication operator serving businesses of all sizes — from small startups to large enterprises — under one roof. With over 25 years of industry experience, Netgsm delivers reliable and scalable SMS, voice, and messaging solutions to businesses across Turkey and beyond.
Netgsm SMS for Zendesk allows your support agents to send SMS messages directly from Zendesk tickets and user profiles without leaving the support interface.
Key Features:
Send SMS to customers directly from any ticket or user sidebar
Select from your registered sender names
View SMS delivery status in real time
Supports standard and special character encoding
Data & Privacy:
This integration accesses the customer's phone number to deliver SMS messages on behalf of the support agent. No Zendesk data is stored beyond what is required to process the SMS request.
By using this integration, you agree to Netgsm's Terms of Use (https://www.netgsm.com.tr/gizlilik-ve-guvenlik/terms-of-service).
For information on how we handle your data, please review our Privacy Policy (https://www.netgsm.com.tr/gizlilik-ve-guvenlik/kvkk-eng).
Screenshots
Category rankings
As of Sep 12, 2026- Messaging#95of 193Top 50%
- CRM and Marketing#117of 231Top 51%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Netgsm SMS ranks for 1 keywords across Zendesk Marketplace. Here are the top 1:
- 1.messagesRank #8
Competitors & alternatives
Netgsm SMS doesn't have curated competitor matchups yet. Other tracked messaging apps on Zendesk:
Where Netgsm SMS stands in the Messaging category
Netgsm SMS ranks #95 of 193 apps in the Messaging category, placing it in the top 50% of the listing.
Frequently asked questions
What is Netgsm SMS?
Netgsm SMS is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Messaging category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Netgsm.
Who uses Netgsm SMS?
Netgsm SMS is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Messaging category on Zendesk.
Where does Netgsm SMS rank on Zendesk?
Netgsm SMS currently sits at position #95 in the Messaging category on Zendesk. That places it in the top 49% of 193 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.