Ticket Scheduler is the #42 ranked product and project management app on Zendesk, with a 5.0 average rating from 2 reviews, with a free plan available, as of Sep 11, 2026.
Ticket Scheduler is a Zendesk Marketplace app by Arctic Lunar. With a rating of 5.0★ from 2 reviews, it currently ranks #42 in the Product and Project Management category.
AppRanks data: Ticket Scheduler ranks #42 in Product and Project Management on Zendesk Marketplace, placing it in the top 22% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Ticket Scheduler is a category-leading Zendesk app with a limited review volume. It is listed in the Product and Project Management category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Arctic Lunar — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
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About Ticket Scheduler
How Ticket Scheduler works
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Ticket Scheduler by Arctic Lunar
Plan ticket replies and attachments now and deliver them automatically when it matters most.
Zendesk excels at real-time support, but global teams and time zones need flexible timing. Ticket Scheduler integrates into your ticket sidebar so agents can compose ticket responses and schedule them for later with attachments and automatic status updates.
One-time OAuth connects your workspace and tokens refresh automatically in the background.
★ Smart Reply Scheduling & Quick Actions
Schedule replies to the minute, or use pre-configured buttons.
Automatic delivery: Public ticket comments post at the scheduled time.
Attachments: Drag and drop files into the sidebar to send them instantly with your reply.
Quick buttons: Up to 6 presets for delays (e.g. "In 2 hours") or fixed times (e.g. "08:00 AM").
★ Ticket Status Mapping
Map lifecycle events to Zendesk custom statuses like scheduled, sent, cancelled, or failed.
Custom or predefined statuses: Your own IDs or app-created templates in the admin panel.
Workspace-wide: One nav bar setup for the whole team.
Hands-free: Status updates when messages are scheduled, sent, cancelled, or fail.
★ Track & Manage Messages
Overview in the ticket sidebar: scheduled, sent, cancelled, and failed messages.
Reschedule pending messages when priorities change.
Send now or cancel any queued message instantly.
Team visibility: See who scheduled each reply to avoid duplicate responses.
★ Core Use Cases
Weekend follow-ups: Draft Friday, deliver Monday morning.
Multi-timezone support: Write in your hours and customers receive messages in theirs.
High-volume tickets: Coordinate queued replies across agents.
Data Disclosure & Privacy
We process: Zendesk subdomain; OAuth tokens; ticket IDs; reply text; public/internal setting; optional author ID; attachment tokens; optional custom status IDs. Used only to schedule, verify agents, upload files, deliver messages, and manage schedules.
Hosted on AWS in the EU (eu-central-1). Tokens and schedules stored in DynamoDB until deleted, sent, or cancelled. We do not sell personal data.
Subprocessor: Amazon Web Services
Support: [email protected]
Website: https://www.arcticlunar.com
Screenshots
Category rankings
As of Sep 11, 2026- Product and Project Management#42of 196Top 22%
- Workflows#44of 294Top 15%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Ticket Scheduler doesn't have curated competitor matchups yet. Other tracked product and project management apps on Zendesk:
Frequently asked questions
What is Ticket Scheduler?
Ticket Scheduler is an app for Zendesk. It currently holds a 5.0-star rating from 2 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Product and Project Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Arctic Lunar.
Who uses Ticket Scheduler?
Ticket Scheduler is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Product and Project Management category on Zendesk.
Where does Ticket Scheduler rank on Zendesk?
Ticket Scheduler currently sits at position #42 in the Product and Project Management category on Zendesk. That places it in the top 21% of 196 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.