claim.me for Zendesk

Data Disclosure & Privacy

claim.me is built with European data standards at its core and processes data in accordance with the GDPR. We process data only to submit, manage, and track claims.

What data the app collects

Claim data: Shipment and order details (such as tracking number, carrier, and order reference) and the evidence submitted with a claim (such as e-DOR declarations and photos).

Agent identity: When an agent creates a claim from the app, we record the agent's Zendesk work email address.

Why we collect the agent's email

To show who created each claim. It appears in the claim.me Claims Center and in claim.me Analytics, so your team can see claim ownership, coordinate follow-ups, and report on claim activity across your support team.

Who can see it

Authorized users of your company's claim.me / Seven Senders' account.

Seven Senders support staff, only where needed to process your claims.

The agent email address is not shared with carriers and is never used for marketing or sold to third parties.

Storage & retention

Data is stored on servers within the EU, in line with the Data Processing Agreement between Seven Senders and your company. Personal data is kept for as long as the related claim record is retained under your claim.me agreement. All personal consumer data such as name and address is anonymized after 6 months.

Privacy requests

Seven Senders processes this data on behalf of your company as a data processor. Requests from your agents or other individuals regarding their personal data (e.g. access, correction or deletion) should be directed to your company. We will support you in handling them. For questions in this regard, please contact privacy@sevensenders.com.

Please refer to the Data Processing Agreement between Seven Senders and your company for full details.