- Category rank
- #28 in Messaging
- Listing audit
- 62/100
Zaplay is a Zendesk Marketplace app by Clever Development. With a rating of 5.0★ from 2 reviews, it currently ranks #28 in the Messaging category.
Zaplay is the #28 ranked Messaging app on Zendesk, with a 5.0 average rating from 2 reviews, free to install, with charges billed separately, as of Nov 8, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 8, 2026
Zaplay ranks #28 of 200 in Messaging on Zendesk. It holds a 5.0★ average from 2 reviews on Zendesk. It is free to install, with charges billed separately — check the plans below.
Pros
- No standout positives in the measured data.
Cons
- −Only 2 reviews — the average can still move with a few new ratings
About Zaplay
How Zaplay works
This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.
Zaplay integrates WhatsApp Business with Zendesk to record, play, and transcribe voice messages with AI. It also creates messages summaries, automatically add internal notes, and translate audio messages to boost productivity, speed, and quality.
Listen and send voice messages in the agent area
Zaplay enables your agent to Record, send and listen voice messages
Automatic (AI) transcription of received and sent audio
See the transcription result on sidebar app or with internal notes
Convert your voice into text
Speech to text on the fly for quick responses
Adjust your message inside the ticket editor before sending
Customize the app as you want
Choose your language (English, Spanish or Portuguese)
Toggle the features for the all Zendesk instance
Select the font size, theme, playback speed and more...
Available on dark mode!
