Merge Tickets is the #13 ranked workflows app on Zendesk, with a 5.0 average rating from 15 reviews, with a free plan available, as of Sep 3, 2026.
Merge Tickets is a Zendesk Marketplace app by Knots. With a rating of 5.0★ from 15 reviews, it currently ranks #13 in the Workflows category.
AppRanks data: Merge Tickets ranks #13 in Workflows on Zendesk Marketplace, placing it in the top 5% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Merge Tickets is a category-leading Zendesk app with a limited review volume. It is listed in the Workflows category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 15 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Knots — established developer track record
Cons
- −Limited review base (15) — ratings can shift significantly with new feedback
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About Merge Tickets
How Merge Tickets works
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Say goodbye to duplicate tickets and enhance your support efficiency with the Zendesk Merge Tickets app. This free tool automatically searches for and merges related Zendesk tickets, helping you maintain an organized and efficient ticket queue.
How to merge tickets in Zendesk automatically
The Zendesk Merge Tickets app scans your existing tickets based on criteria you set — such as requester, subject, or ticket ID — and seamlessly merges them. It merges the newest ticket with existing ones, ensuring that all relevant comments are added for full context.
Key features of Zendesk ticket merge
Smart ticket consolidation: Automatically find and merge related tickets in Zendesk based on the criteria you choose.
Easy-to-use merging process: Simplify ticket merging with an intuitive interface and automated workflows.
Clear tracking: Tags and comments are added to merged tickets for easy tracking and reporting.
Efficient ticket closure: Automatically close secondary tickets after merging, reducing backlog and streamlining your support.
Benefits of merging tickets in Zendesk
Eliminate duplicate tickets: Keep your Zendesk support queue clean and organized by merging similar tickets automatically.
Boost agent efficiency: Save time by automating the search and merge process in Zendesk.
Improve customer experience: Provide faster responses by consolidating all information into the most relevant ticket.
Ensure consistent issue resolution: Link related tickets in Zendesk to give agents a comprehensive understanding of customer issues.
Enhance support efficiency: Reduce backlog by linking and closing tickets automatically in Zendesk.
Get started with Zendesk Merge Tickets for free
Click “Install” to start using the Zendesk Merge Tickets app today. It’s completely free with no hidden costs!
Looking for more automation? Explore AI Ticket Autofill by Knots — a powerful tool that extracts information from Zendesk tickets and auto-populates fields to save even more time.
Knots: Your Zendesk automation partner
At Knots, we specialize in automating Zendesk with out-of-the-box solutions that drastically reduce manual ticket handling, cutting costs and freeing up your agents. Contact our team to discover how we can further automate your Zendesk processes!
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Category rankings
As of Sep 4, 2026- Workflows#13of 291Top 5%
- Product and Project Management#15of 193Top 8%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Merge Tickets doesn't have curated competitor matchups yet. Other tracked workflows apps on Zendesk:
Where Merge Tickets stands in the Workflows category
Merge Tickets ranks #13 of 291 apps in the Workflows category, placing it in the top 5% of the listing.
Frequently asked questions
What is Merge Tickets?
Merge Tickets is an app for Zendesk. It currently holds a 5.0-star rating from 15 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Workflows category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Knots.
Who uses Merge Tickets?
Merge Tickets is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Workflows category on Zendesk.
Where does Merge Tickets rank on Zendesk?
Merge Tickets currently sits at position #13 in the Workflows category on Zendesk. That places it in the top 4% of 291 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.