eZVoice is the #11 ranked wem app on Zendesk, with a 5.0 average rating from 1 review, with a free plan available, as of Sep 12, 2026.
eZVoice is a Zendesk Marketplace app by Eteg. With a rating of 5.0★ from 1 reviews, it currently ranks #11 in the WEM category.
AppRanks data: eZVoice ranks #11 in WEM on Zendesk Marketplace, placing it in the top 17% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
eZVoice is a category-leading Zendesk app with a limited review volume. It is listed in the WEM category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Eteg — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
Looking to switch from eZVoice?
See eZVoice's alternatives ranked by audit score, rating, and review velocity.
About eZVoice
How eZVoice works
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This App will require you to have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, then please speak to your Zendesk representative who will be happy to help.
Send and listen to WhatsApp audios directly within Zendesk tickets!
eZVoice is the only app in the market that enables agent-to-customer communication through WhatsApp audios within Zendesk tickets. You can listen to received audios using a user-friendly player on the customer interaction screen, as well as send audios to your customers whenever needed!
Requirements:
Zendesk Suite + Sunshine Conversations Account.
Administrator access for integration.
Page permissions configured to allow microphone usage.
Benefits of eZVoice:
Establish a humanized and seamless communication. Avoid friction in your conversations by responding with audio messages to customer chats, maintaining the same audio communication initiated by them.
Streamline your conversations with customers by eliminating the need for other tools to convert and listen to received audio messages. This offers a significant advantage compared to other market options.
Where to access eZVoice:
You can access the eZVoice app within the context of messaging with the customer in the Zendesk ticket editor.
To use it, simply click on the "microphone" icon, and you can start recording your audio messages. Once recorded, you can do whatever you like: download, listen, send, or even delete them.
To listen to received audio messages, use the player provided on the screen right after the audio file from WhatsApp has been received and converted.
Screenshots
Category rankings
As of Sep 12, 2026See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
eZVoice doesn't have curated competitor matchups yet. Other tracked wem apps on Zendesk:
Where eZVoice stands in the WEM category
eZVoice ranks #11 of 66 apps in the WEM category, placing it in the top 17% of the listing.
Frequently asked questions
What is eZVoice?
eZVoice is an app for Zendesk. It currently holds a 5.0-star rating from 1 merchant review, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the WEM category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Eteg.
Is eZVoice free?
eZVoice does not offer a permanent free plan on Zendesk. Pricing starts at Free 15-day trial, then $119.00 per month. Trial availability and exact billing terms are mirrored from the live Zendesk listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses eZVoice?
eZVoice is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the WEM category on Zendesk.
Where does eZVoice rank on Zendesk?
eZVoice currently sits at position #11 in the WEM category on Zendesk. That places it in the top 17% of 66 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.