ZigZag Returns & Exchanges for Shopify App Store
ZigZag Returns & Exchanges is the #8 ranked return and warranty app on Shopify, with a 4.8 average rating from 213 reviews, with a free plan available, as of Sep 4, 2026.
ZigZag Returns & Exchanges is a Shopify App Store app by ZigZag Global Ltd, launched December 2017. With a rating of 4.8★ from 213 reviews, it currently ranks #8 in the Return and warranty category.
AppRanks data: ZigZag Returns & Exchanges ranks #8 in Return and warranty on Shopify App Store, placing it in the top 3% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
ZigZag Returns & Exchanges is a category-leading Shopify app with a growing review traction. It is listed in the Return and warranty category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 213 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (4.8★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by ZigZag Global Ltd — established developer track record
Cons
- −Single-language listing (English) — international merchants may need translation tooling
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About ZigZag Returns & Exchanges
How ZigZag Returns & Exchanges works
Manage your UK domestic and international returns through a branded portal, while reducing refunds with Save the Sale features.
Turn returns into exchanges, higher-value Shop Now replacements, or Shop Later store credit. Incentivise swaps with bonuses and handle payments with Stripe.
Access competitive rates with UPS, Evri, Yodel, DPD, and Royal Mail. Set return rules and windows, track return reasons, send customisable updates, and automate manual tasks.
Screenshots
Key features
- Domestic and international returns back to UK from 30+ countries internationally
- Save the Sale with Shop Now and Shop Later features by ZigZag
- Auto-generated UPS, Evri, Yodel, DPD and Royal Mail at competitive rates
- One-click refund approval and original order updating for exchanges
- Customisable notifications to keep customers informed and reduce support efforts
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Automated Approval ProcessesStreamline workflows with automatic approval for requests.common
- Automated RefundsProcess refunds automatically for returned items or canceled orders.common
- Carrier SelectionChoose the best shipping carrier based on specific needs.niche
- Checkout TrackingMonitor the checkout process to identify drop-off points.table-stakes
- Custom Branding SolutionsImplement custom branding strategies to enhance your market presence.common
- Custom Return LabelsGenerate and manage custom return labels for your orders.niche
- Custom Policy ManagementCreate and manage tailored policies for your business operations.common
- DPD SupportSupport for DPD file formats in your applications.niche
- Email NotificationsSend timely notifications to customers via email for important updates.table-stakes
- Evri Shipping IntegrationIntegrate Evri for streamlined shipping and delivery services.
- Gift CardsSell gift cards for customers to give as presents or use themselves.differentiator
- Label CreationGenerate shipping labels for orders efficiently.niche
- Label CustomizationCustomize shipping labels to fit branding needs.
- Non-Returnable Items PolicyDefine and manage policies for non-returnable items effectively.common
- Product ExchangesFacilitate product exchanges between customers and your store.common
- Real-Time TrackingMonitor shipments and inventory in real-time for better visibility.common
- Refund ManagementManage and track all customer refunds efficiently.table-stakes
- Product ReplacementsManage product replacements for customer orders.common
- Return PortalFacilitate product returns through a dedicated portal.table-stakes
- Return Windows ManagementSet and manage return windows for customer orders effectively.common
- Royal Mail IntegrationIntegrate Royal Mail services for shipping and tracking.niche
- Shipping AnalyticsAnalyze shipping performance and delivery metrics for optimization.
- Stock UpdatesStay informed about changes in stock levels and availability.differentiator
- UPS IntegrationIntegrate UPS for streamlined shipping and tracking solutions.common
- USPS Shipping IntegrationIntegrate USPS for reliable shipping options and tracking.differentiator
- Branded Returns PortalCreate a customized portal for managing product returns.common
Pricing plans
Silver20/month
|
Gold50/month
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Most popular Platinum199/month
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Category rankings
As of Sep 4, 2026- Return and warranty#8of 296Top 3%
- Returns and exchanges#74of 259Top 29%
- Shipping#330of 1,046Top 32%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
ZigZag Returns & Exchanges ranks for 1 keywords across Shopify App Store. Here are the top 1:
- Rank #24
Competitors & alternatives
ZigZag Returns & Exchanges doesn't have curated competitor matchups yet. Other tracked return and warranty apps on Shopify:
Frequently asked questions
What is ZigZag Returns & Exchanges?
ZigZag Returns & Exchanges is an app for Shopify. It currently holds a 4.8-star rating from 213 merchant reviews, and it has been listed on the marketplace since 2017. It is listed under the Return and warranty category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by ZigZag Global Ltd.
Is ZigZag Returns & Exchanges free?
ZigZag Returns & Exchanges does not offer a permanent free plan on Shopify. Pricing starts at 20, and the listed tiers are Silver, Gold, Platinum. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses ZigZag Returns & Exchanges?
ZigZag Returns & Exchanges is actively installed across Shopify stores tracked by AppRanks. Its review base of 213 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Return and warranty category on Shopify.
Where does ZigZag Returns & Exchanges rank on Shopify?
ZigZag Returns & Exchanges currently sits at position #8 in the Return and warranty category on Shopify. That places it in the top 3% of 296 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does ZigZag Returns & Exchanges integrate with?
ZigZag Returns & Exchanges lists 7 integrations on its Shopify marketplace page. The most prominent are Shopify Admin, DPD, Evri, Royal Mail, UPS, USPS, plus 1 additional integration listed on the marketplace page. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.