Side-by-side comparison · 24 data points
Reduce return costs and recapture more revenue with automated returns and exchanges
| AfterShip Returns & Exchanges | ZigZag Returns & Exchanges | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Cross-border & UK domestic returns made easy! Automate and simplify your returns, exchanges, refunds
| Metric | AfterShip Returns & Exchanges | ZigZag Returns & Exchanges |
|---|---|---|
| Rating | 4.7 ★ | ★ 4.8 ★ |
| Total reviews | ★ 1.5k | 212 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 3 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | 1 | — |
| Languages | 5 supported | 1 supported |
| Listed since | Feb 2017 | Dec 2017 |
AfterShip Returns & Exchanges and ZigZag Returns & Exchanges are evenly matched on rating (4.7★ vs 4.8★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: AfterShip Returns & Exchanges at Free plan available, ZigZag Returns & Exchanges at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
AfterShip Returns & Exchanges has the larger user base (1,541 reviews vs 212), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. ZigZag Returns & Exchanges's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: AfterShip Returns & Exchanges audit • ZigZag Returns & Exchanges audit
| Last updated | — | — |
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| Keyword | AfterShip Returns & Exchanges | ZigZag Returns & Exchanges |
|---|---|---|
| returns exchanges | #1 | #24 |
Not featured in any section recently.
Both AfterShip Returns & Exchanges and ZigZag Returns & Exchanges offer paid plans only. AfterShip Returns & Exchanges starts at Free plan available; ZigZag Returns & Exchanges starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
AfterShip Returns & Exchanges (4.7★, 1,541 reviews) and ZigZag Returns & Exchanges (4.8★, 212 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
ZigZag Returns & Exchanges holds the higher average rating (4.8★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. AfterShip Returns & Exchanges has the deeper published review base (1,541 vs 212), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
AfterShip Returns & Exchanges typically suits early-stage and growth-mode teams based on its published review base (1,541 reviews). ZigZag Returns & Exchanges typically suits early-stage and growth-mode teams based on its published review base (212 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. AfterShip Returns & Exchanges and ZigZag Returns & Exchanges both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ZigZag Returns & Exchanges" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
